Salesforce Blog — News and Tips About Agentic AI, Data and CRM

What 2,000 Leaders Told Us About Winning With Agentic AI

The gap between companies winning with agentic AI and those stuck in pilot isn't speed. It's what they did before they hit launch.

Businesswoman walking with phone supported by AI agent in a city

Read our playbook for a complete roadmap to agentic AI at your company, including wins, pitfalls to avoid, and no-holds-barred examples of Salesforce customers on their own agentic journeys.

Jody Farrar

From your first customer conversation to your next big win, Salesforce's #1 agentic CRM helps you build stronger relationships, work smarter with AI agents, and transform your business into an agentic enterprise.

Three cartoon robots with Salesforce cloud logos gesture and exchange chat bubble icons against a blue gradient background, illustrating the blog title 'The New AI Trust Architecture: 5 Requirements for Agent-to-Agent Communication

Silvio Savarese

Sabastian Niles

In London in 1832, clerks from thirty-one competing banks gathered every afternoon on Lombard Street to settle accounts. Each bank had already mastered the basics — tracking debits, crediting accounts, settling balances. The…

A woman sitting on an upward arrow, using a laptop, against a background of a clock.

Laura Hilgers

Speed and efficiency matter, but the greatest impact comes when humans have time to innovate, think, and nourish relationships.

An AI agent presenting several packages on a silver platter.

Laura Hilgers

Agents and LLMs are revolutionizing the shopping experience. Try these 3 tips to help your brand stay on AI's radar.

Editors' Picks

1

Why CRM Is the Trusted Foundation of the Agentic Enterprise

Jacob Lehrbaum
2

Beyond the AI Hype: Five Trends That Will Transform Business in 2026

Silvio Savarese
3

What is Trailhead? All About Salesforce’s Free Online Learning Platform

Andy Bergman

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Sales

Get insights, and streamline processes with the latest Sales trends, insights, and conversations.

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How to increase sales: A woman uses a tablet.

Marcus Chan

Boosting your sales can drive significant revenue, paving the way for business expansion, innovation, and enhanced customer service.

Sales reps reading a sales playbook with a checklist and a magnifying glass

Niraj Kapur

Help your team succeed with the sales plays they need to close every deal.

Featured Voices

Think giving your AI agent character is just a marketing gimmick? It's actually a smart move to protect your brand.

Naming an AI agent: A computer screen with a name badge on it

Laura Hilgers

Our guide to the pros and cons of naming agents, and tips for how to do it.

Innovating with AI: A man plugs a lightbulb into a computer

Laura Hilgers

Getting more done, faster, is a good start. But for the real payoff, leaders need to dream bigger with AI.

Woman putting two pieces of a puzzle together

Laura Hilgers

Want your new agentic teammate to thrive? Then connect your systems, secure your data, and add your agent to the right workflow.

A woman sitting in front of a computer with a circle containing graphs and tech images behind her.

Laura Hilgers

Only half of companies have a change management strategy for AI. Here's how you can use AI to implement your own plan and get ahead of the competition.

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