Service Outage? 5 Ways To Reduce Customer Stress (And Yours)
Service down? Here’s how you can best communicate with customers during an outage, plus hot tips from our critical incident team for when the pressure is on.
This Company Saved Millions with AI – Here’s How
Schneider Electric has done what many companies have found difficult: get a return on an AI investment. Their approach can work for your generative AI plans.
How To Improve Customer Focus: 6 Tips and Strategies
This is our step-by-step guide to create a more customer-focused culture in your organization.
3 Ways Generative AI Will Help Small Businesses Sell Smarter
How will this emerging technology empower sales teams in small- and medium-sized businesses? Our EVP and GM of Sales Cloud shares his thoughts.
The Customer Data You Crave? Your Contact Center Already Has It
With the customer data you already have, your team can provide empathetic care for complex issues, and rely on tech like automation to handle simple requests.
3 Ways Generative AI Will Reshape Customer Service
What will this emerging technology mean for service teams? Here are early thoughts.
How To Build Customer Relationships While Working Remotely
Here are four tips for keeping customer relationships strong when you're not meeting in person.
8 Tips to Master Search Engine Optimization (SEO) Best Practices
Is your organization’s web content ranking as high as it should? These quick SEO tips could help bring more prospects to your door.
How To Improve Your Team’s Efficiency and Productivity
Building teams, reaching goals, and keeping the work and the motivation flowing aren’t easy. These are our proven tactics to boost productivity and efficiency in any workplace environment.
Salesforce Overheard: 51 Examples of Jargon — Here’s What To Say Instead
Let’s all get together and ban business jargon, shall we?