AI Trends from 700+ Business Leaders Reveal Global Keys to Success
Despite the ever-growing buzz of use cases, there are three foundations to stay grounded in when perfecting your AI-powered CRM.
Why Every AI Project Should Begin as a Data Project
Data is your most important strategic asset; don't let your team stumble with improper prep.
What is AI in Government? How Technology is Reshaping Public Sector Services
Upskilling your workforce can deliver better constituent experiences and spur more efficient agency operations.
Customer Pain Points: How to Identify and Address Them
When you get to the heart of customer pain points, you can tailor the right solution and close the deal.
What Is a Reasoning Engine?
Go even deeper into the world of LLMs, so you can make the most of your conversational copilot.
What Does Salesforce Do?
We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works.
Experts Predict How AI Could Impact Email Marketing
We asked marketers in the Trailblazer Community for their predictions on generative AI in email marketing, how they plan to use it, and more.
How to Drive AI and Data Success with Salesforce Certifications
Earn the Salesforce AI Associate Certification and Salesforce Data Cloud Consultant Certification
Everything You Need to Know About AI in Customer Service
How can you do more with less in customer service? The answer is AI. Here’s what you need to know to set up for success.
9 Ways AI Can Save Marketers Time, Money — and Grief
AI can be your helpful digital assistant, handling time-consuming, tedious tasks so you can focus on creating campaigns that win.