How To Get Started With Customer Service Automation
Here’s how to create a service workflow process map — and get a complete view of the critical connections between people, systems, data, and decisions.
Everything You Know About Trade Promotion Management Is Wrong
Approximately $500 billion is spent on trade promotion each year. Yet 80% of consumer goods executives are unhappy with the results.
How to Lock Your Digital Door: Data Privacy Best Practices in 2024
Data privacy is not an afterthought in the age of AI. Learn how to safeguard your company's peace of mind.
45 Motivational Sales Quotes to Light Your Fire
Get the inspiration and wisdom you need to hit your numbers with timeless quotes from sales experts, leaders, coaches, and longtime reps.
Customer Service Analytics: How To Make Sense of All Your Data
Turn customer interactions into insights that help your business improve with service intelligence.
Get Hands-on with MuleSoft Automation and Integration Skills with Trailhead
Explore MuleSoft and build the skills you need for a career in automation and integration with new, enhanced learning on Trailhead.
Unlocking Opportunities: The Growing Demand for Non-Technical Cybersecurity Professionals
Cybersecurity professionals are in high demand, and nontechnical roles are more prevalent than you might think. The skills you have today could be a great platform for starting a career in cybersecurity.
Design Ways to Help Field Service Workers Love Their Jobs More
Here are 5 tips for how privacy, inclusion, safety, and autonomy can improve job satisfaction for field service workers.
Cyber Week Won the 2023 Holiday Season – Driven by AI and Value Shoppers
There were no big surprises but definitely some good news. Find out what holiday shopping season results could mean for the retail year ahead.
Generative AI Creates More Urgency for Data Privacy – Are You Ready?
Some companies are AI-ifying their products without ensuring customer data is 100% protected. Here's how your business can leverage the productivity gains of AI without giving away your most sensitive data.