How ‘Order on Behalf of’ Can Grow Sales and Improve Customer Service
Instead of simply answering a customer’s questions and hoping they’ll complete the sale, “Order on behalf of” gives your support team the power to close the deal.
Focus On People and Invest in Tech — And More Predictions for Growing Businesses
Nearly 95% of growing small and medium businesses moved a portion of their business online during the past year.
How a Family Coffee Business Boosted Its Online Business Growth
Better order tracking, a broader social reach, and an insightful chatbot added personalized service and helped the business scale from a flagship to a franchise. And they employ hundreds of people with disabilities – including their own kids.
3 Ways Inflation Is Changing Consumer Behavior
What does the holiday season hold for consumer goods brands and retailers? Shoppers’ behavior in the third quarter provides a sneak peek.
Is It Better To Buy or Build Your Ecommerce Platform?
It doesn’t have to be one or the other. Many brands have a range of options depending on their needs.
What’s Standing Between You and a Seamless Customer Experience?
Learn how to connect data and insights to enhance relationships with customers and build an organization around CX.
3 B2B Ecommerce Strategies That Win Executive Buy-in
Eighty-nine percent of B2B decision makers attribute expected business growth to digital commerce success. Here’s how to get the C-suite onboard.
How Omni-Channel Order Management Is Changing the Retail Landscape
Few things matter to consumers more than convenience. Keep them happy with a common commerce platform with a single order management system for a holistic, real-time, personalized customer-centric experience.
Is Your Ecommerce Website Ready for Holiday Splurges and Traffic Surges?
Fifty-eight percent of consumers say they’ll shop more online this year than last year. Are you ready to boost your ecommerce website performance?
Telco Retail Trends Show Self-Service Demand Skyrocketing – Here Are 3 Ways To Keep Up
With only 39% of consumers preferring to purchase in-store, CSPs need to reinvent the retail experience.