Reports

Research on chatbots shows how businesses and consumers use the technology. Check out the latest chatbot statistics.

Here’s how Salesforce's Commerce Cloud saw the ripple effect of Prime Day roll across global ecommerce sites and email marketing initiatives. Check this year's ecommerce data insights.

With retailers competing by offering their own deals on the platform across apparel, tech, beauty, home, and beyond, Amazon Prime Day is set to be the Cyber Week of the summer.

What does customer engagement really mean for modern businesses? A new global study from Salesforce Research reveals some surprising answers.

Emerging IT trends are transforming Information Technology. Our survey of enterprise IT leaders around the globe explores their priorities, strategies, and more.

Banks and insurers must partner with firms who can assist them to undergo the customer-driven digital transformation needed to achieve growth drivers.

Industry analysts make predictions on the service space over the next year.

If you look closer at generational groups, millennials and Gen Z are more enthusiastic about voice assistants than Traditionalists and Baby Boomers.

To benchmark the state of digital transformation initiatives, MuleSoft commissioned Vanson Bourne to survey 650 IT leaders from global enterprises.

Consumers expect brands to meet them wherever they are. While retailers are on the front lines of creating these memorable, not purely transactional, experiences.