Retail

Join us in San Francisco September 15–17, or stream live on Salesforce+.

Holiday retail planning used to follow a predictable playbook: Optimize the checkout funnel. Launch the campaigns. Stock the shelves. Brace for Cyber Week. But in today’s market, that playbook is obsolete. Data from…

By deploying Agentforce across multiple use cases, Kogan.com automated more than half its customer interactions and grew resolution rate from 6% to 67%.

Rawlings Sporting Goods and Indiana Wesleyan University took different approaches to adoption. Here’s their stories and how they can help you.

Learn how to get strong results by engineering programs that act proactively, in real time, at scale

The marketing event of the year will take place in Chicago on June 3-4. These resources will help you on the ground or if you’re watching online.

Agents and LLMs are revolutionizing the shopping experience. Try these 3 tips to help your brand stay on AI's radar.

Your holiday commerce planning starts now for your startup or SMB. Let’s find out how you can get ahead. 

Customers don’t see your brand as a collection of separate channels; they see it as a single entity — and they want a cohesive experience no matter where they shop. In fact 83%…

Learn how to use agentic AI to deliver a modern, real-time, and emotionally engaging customer experience.