What Is a Customer Satisfaction Survey? Importance, Types, and Tips
A customer satisfaction survey can help you get the insights you need to improve your offerings and build long-term loyalty.
Want More App Engagement? Try Human-Centered Design
Designing with, not for, your users helps build trust and increase adoption.
4 Ways Your Contact Center Can Get Started With Generative AI
When your agents and AI team up, they can transform customer service for everyone. Here’s how you can begin using AI in the contact center.
What Is a Serviceblazer? Here’s What Community Members Told Us
Plus, six ways the Serviceblazer Community can help you realize your leadership potential.
Why Is a Customer Engagement Platform So Important For Service?
Here’s how the right technology, with CRM + trusted AI + data, sets up your support team to deliver a streamlined experience that customers love.
What Is Net Promoter Score — and Is It Worth Tracking? Let’s Talk Pros and Cons
Some service leaders swear by Net Promoter Score, while others think it’s obsolete. We asked our Trailblazer community to weigh in. Here’s what they told us.
What Does Salesforce Do?
We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works.
Everything You Need to Know About AI in Customer Service
How can you do more with less in customer service? The answer is AI. Here’s what you need to know to set up for success.
What Is Order Management — And Why Should You Care?
An order management system is the brains behind the scenes in the ordering and fulfillment journey. It can make or break your relationship with your customers.
5 Practical Tips To Grow Your Field Service Career
How do you build the skills to advance your career in a changing industry? We asked three Trailblazers in field service to weigh in. Here’s what they said.