Want Happy Customers? Start With the Right Case Management System
Give customers service they’ll love and save your agents time with the help of a good case management system
What Is Customer Support, Anyway? Plus, 5 Ways To Make Yours Faster
When you show up for your customers, they’ll keep coming back for more. Try these proven strategies to help you deliver next-level customer support online, over the phone, or in the field.
The Key to Better Customer Service Operations? The Answer’s Hiding in Your Data
If you're looking to take your customer service operations to the next level, here are 3 easy ways to step up your game.
The Complete Guide to Building a Sales Forecast
Set your company up for predictable revenue growth with the right forecasting processes and tools.
3 Customer Service Tips to Deliver an Excellent Experience — Every Time
How can you always deliver amazing customer service? Learn how people, processes, and technology working together can help you consistently earn five-star reviews.
What Is a Customer Satisfaction Score (CSAT)? All About Your Service Report Card
Customers are the driving force behind any business, so keeping them satisfied is job number one. Here’s how to make sure you’re meeting their expectations.
John Lewis Partnership enriches the customer experience with data.
Learn how the John Lewis Partnership puts its customers first by empowering its Partners with data.
Wrong order? Uber Eats resolves cases faster by automating workflows
Learn how Uber Eats resolves merchant disputes faster by increasing agent efficiency with task automation.
Employee Self-Service: The Complete Guide for Service Leaders
Looking for cost-effective ways to improve the employee experience? An employee self-service system is a great place to start.
A Quick Guide to Automated Customer Service — And Why It’s Actually Good for Humans
AI is changing everything. Here’s how automation can improve service for both your customers and employees.