Discover Your Entry Point into the Salesforce Ecosystem with Career Paths
Anyone can succeed with Salesforce for free, no matter their background or area of expertise.
How You Can Write a Good Knowledge Base Article
An effective knowledge base article is clear, engaging, and helpful. Here's how to write one (with some help from AI) that your customers will love.
Your Guide to Government Cloud FedRamp and DOD Impact Levels
Review the different impact levels of FedRAMP and the Department of Defense. Learn how MuleSoft Government Cloud can provide an authorized cloud platform for government IT teams.
How You Can Build Customer Loyalty with Conversational Marketing
See how brands are meeting customers where they already spend much of their time, on apps like WhatsApp, making it easier to respond in real time and quickly meet their needs.
Process Mining in Salesforce With MuleSoft and Apromore
Discover what process mining does for businesses and how MuleSoft and Apromore seamlessly fit in the Salesforce hyperautomation landscape.
Contact Centers vs. Call Centers: What’s the Difference?
Chances are, your service organization has one or the other. How can you make sure you’ve chosen the right option?
What Happens When You Design With Your Customers?
There's a difference between designing for your customers and designing with them. Companies that embrace the latter can boost product adoption.
Service Outage? 5 Ways To Reduce Customer Stress (And Yours)
Service down? Here’s how you can best communicate with customers during an outage, plus hot tips from our critical incident team for when the pressure is on.
3 Ways Generative AI Will Reshape Customer Service
What will this emerging technology mean for service teams? Here are early thoughts.
3 Service Investments To Help You Weather an Uncertain Economy
Trying to figure out how to guide your business through a murky economy? Start by investing in customer support.