Sessions

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8:45 a.m. - 9:25 a.m.

  • Analytics Cloud: Get Smarter About Your Customers
    Launched at Dreamforce 2014, the Salesforce Analytics Cloud was built for any user, any data, and any device. We're excited to unveil the next wave of the Analytics Cloud to help every Salesforce customer instantly go from data, to insight, to action and ultimately get smarter about their customers. Learn what's new, see the product in action, and hear from customers who are experiencing unparalleled success with the Analytics Cloud.
  • Sales Cloud 101: Getting to Know the World's #1 CRM
    Want to see what makes Sales Cloud the worldwide leader in CRM? Come experience Sales Cloud up close and personal and see how it transforms the way companies sell--helping them be more productive, make more insightful decisions, and close more deals. You'll also get an up-close look at the all-new Lightning Experience. This session is geared towards beginners and people who are unfamiliar with Salesforce.
  • The Road to Becoming a Connected Nonprofit
    Leading nonprofits are advancing their missions by leveraging cloud, social, and mobile technologies that connect their organizations, data, and constituents in whole new ways. Connected nonprofits take their fundraising, programs, community engagement, data analysis, and marketing efforts to the next level, while getting real-time insights anywhere, from any device. Hear first-hand from Free the Children, an international nonprofit dedicated to eliminating the exploitation of children around the world by empowering young people to take action. Learn how they leverage Salesforce's Pardot, Service Cloud, and more to make greater impact.
  • Track and Move the Adoption Needle
    Join us for an intimate and interactive discussion with other customers to learn how to empower managers and individual contributors for achieving a higher level of Salesforce adoption. We will discuss strategies that help increase the value of Salesforce among the users, thus positively impacting the acceptance and usage of Salesforce in your organization.

12:00 p.m. - 12:40 p.m.

  • 10 Step Journey from On-Premise to Salesforce
    You need a solution that's built for agility and speed, and on premise systems is difficult to innovate. You need a path to extend or replace it. Join us to learn about best practices, and get a 10-step retirement roadmap for a successful transition from on-premise to cloud. Join Salesforce Services and get the truth about managing a transition.
  • 5 Best Practices to Build a Scalable Customer Experience
    Keeping customers happy and loyal drives growth, but how do you build an amazing customer experience that will scale with your business? Join us to hear five best practices that will help you kick-start and refine your customer experience strategy as well as examples from local small and medium-sized companies that grow faster with a focus on customer service.
  • Life at Salesforce
    Curious what it's like to work at the world's fastest growing enterprise software company? Then join us for a look inside Life at Salesforce. Members of our team will share their experiences of building market leading technologies and partnering for success with some of the most respected brands in the world. You'll have a chance to ask candid questions about our culture, receive honest answers and discover what an opportunity at Salesforce can do for your career. Unable to attend? Let us know you?re interested! salesforce.com/joinourteam.
  • Train End-Users for Faster Adoption
    Join us for an intimate and interactive discussion with other customers to learn about end-user training techniques to increase Salesforce adoption and empower users in your company. This session focuses on the framework used to design and deliver an effective end-user training program. We will discuss strategies on the 5 Ws, ways to develop a role-based curriculum, and explore ideas for delivering and measuring your training efforts. Education is an ongoing journey. Get started on the right track!

1:00 p.m. - 1:40 p.m.

  • Drive Metrics Using Reports and Dashboards
    Join us for an intimate and interactive discussion with other customers to learn about the leading Key Performance Indicators that drive the reports and dashboards you rely on to make your most important business decisions. We will discuss best practices for identifying, creating, managing, and assigning metrics in your business.
  • Meet Pardot: Drive Sales with Intelligent B2B Marketing by Salesforce
    Did you know that 65% of B2B buyers have already made a purchase decision by the time they engage with a vendor sales rep professional (IDC)? Join us to get an inside look at Pardot, the sales and marketing secret weapon that allows you to intelligently engage with your buyers from click to close. Learn how adding marketing automation to your CRM can help you fill your pipeline, personalize the buying process at scale, and empower your sales and marketing teams to better market, sell, and engage in today's buyer-driven world.
  • SalesforceIQ: The Future of Selling is Here
    Salesforce is once again raising the bar of innovation by delivering SalesforceIQ. Powered by groundbreaking Relationship Intelligence technology, the new SalesforceIQ CRM and SalesforceIQ Inbox are transforming selling for businesses of every size and industry. Join SalesforceIQ and special guests to discover the future of selling. Learn how SalesforceIQ can empower all World Tour attendees to sell smarter, sell faster and ultimately, close more deals.
  • Service Cloud Lightning: A New Era of Service for the Connected World
    Customer service is evolving as customers are increasingly connected to each other, to their devices and to the products they use. Join Service Cloud and guests to learn how organizations of all sizes and across all industries are using the new Service Cloud Lightning to deliver connected, faster, smarter, and more personalized service in the contact center and in the field. Learn how to supercharge agent productivity while creating and executing a vision for customer service that makes customer experience a strategic and competitive advantage.
  • The Future of Financial Services
    A perfect storm of industry, cultural and technology change is dramatically shifting the global financial services landscape. Now, everything and everyone is connected. Across wealth management, banking, and insurance higher client expectations are resulting in lower satisfaction scores and higher attrition rates. Join us in this session to witness how the Salesforce Customer Success Platform is helping our financial services customers meet the needs of this new market landscape. Also, learn more about the newly released Financial Services Cloud, a growth platform to accelerate relationship manager productivity, and help them build deeper, 1-to-1 client relationships anywhere and on any device.

2:00 p.m. - 2:40 p.m.

  • Accenture: Transforming Asset Management with Salesforce
    Ryan Silva, VP Client Solutions will share CIBC Mellon's journey on how they managed over $1.6 trillion in assets with Salesforce - from concept to implementation - in less than six months. Then, Kendra Thompson, Managing Director at Accenture will join the discussion and share her insights on the future trends of Asset Management in the CRM space.
  • Marketing Cloud Keynote: Customer Experience is the New Marketing
    Marketing is the sum of all touchpoints with your brand, whether it's digital engagement or interactions with your employees. But, how do you connect your data, your employees, your partners, and your customers with a breakthrough experience? How can you master the customer journey? Join us and learn how brands like Fanatics, Capital One, and UnitedHealthcare are building 1-to-1 customer journeys across marketing, sales, and service. See how leading brands are building experiences across email, mobile, social media, advertising, websites, and the Internet of Things.
  • SteelBrick CPQ: Faster Quotes, Faster Close
    Learn how to supercharge Sales Cloud with SteelBrick Quote-to-Cash (including Configure, Price, Quote and Billing) so you can close deals faster. In this session you will see how SteelBrick automates your quoting and proposal process, helps you to maximize your revenue and eliminate errors, and gives you more visibility into your pipeline.
  • Transform Your Business with Apps Built on App Cloud
    The app revolution is here. What are you doing about it? Join Salesforce experts and App Cloud customers to learn how IT leaders can take advantage of the world's #1 Application Platform as a Service to transform their companies by delivering engaging and secure, enterprise applications for every part of the business. See updates on the latest product innovations from Force.com, Heroku, Lightning and more, and learn how you can deliver apps at the speed of business, with Salesforce App Cloud.
  • Weathering the Storm of Change Management
    Join us for an intimate and interactive discussion with other customers to learn how you can best manage ongoing Salesforce changes to keep current with ever-changing business needs. We will share strategies on who to include when planning for change, how to entice users to provide feedback, and what you should be thinking of when developing a change process to drive Salesforce ROI.

3:00 p.m. - 3:40 p.m.

  • Become a Data Management Rockstar
    Join us for an intimate and interactive discussion with other customers to understand how simple concepts such as naming standards and validation rules can have a positive impact on data. We will also discuss best practices for using Salesforce functionality and tools that impact effective data management.
  • Becoming a Digital Government - Are you ready?
    Public Sector institutions are achieving transformational change by delivering a digital government that is accessible, responsive, and transparent. Come learn from those leading the digital revolution in the Public Sector. Hear from the Region of York & Region of Peel as they discuss their digital strategy, real life deployment, and share best practices. The panel will highlight current and recent transformational journeys including Employee engagement, CRM & 311, Complex Case Management for Human Services, Complaints Management, and Platform as a Service to meet the industry specific needs of the digital government era.
  • Game on. Transform your Business with Community Cloud
    Join us to learn how Community Cloud customers have transformed their businesses by connecting to customers, partners, and employees in whole new ways. Canlan Ice Sports will share how their approach to customer engagement helps the company drive loyalty, attract new business, and deliver a unique league experience.
  • Sales Cloud Best Practices: A Whole New Way to Sell
    What are our top customers doing to build better pipeline, accelerate sales rep productivity, and maximize sales results? How can you use the brand new Salesforce Lightning Experience to accelerate adoption and drive value for every user? In this session, we'll walk you through the critical steps and best practices sales organizations should follow and give you a first-hand look at how the Salesforce Lightning Experience helps reps sell smarter and faster from anywhere. Come watch live demonstrations of new features and hear from customers who have achieved amazing sales results with Salesforce.
  • Transform and Innovate Your Salesforce with Cloud Services
    In today's market, a customer's experience can make or break a business. Cloud Services provides expert support, training, and services that can help you unleash the full power of your Salesforce technology giving you the tools you need to compete in this customer-centric marketplace. Join us as we speak with a panel of thought leaders from some of the world's most innovative companies and hear how they're using Cloud Services to help them compete and win in a customer-led, digital and global market.

4:00 p.m. - 5:00 p.m.

  • Organizing to Compete in An Age of Disruption with Geoffrey Moore
    We are thrilled to announce special guest speaker, Geoffrey Moore, author of Crossing the Chasm, and more recently Zone To Win. Geoffrey's life's work has focused on the market dynamics surrounding disruptive innovations and how communities react to this disruption

Salesforce World Tour

Amsterdam · Atlanta · Boston · Chicago · London · Melbourne · CeBIT, Hanover · New York City · Paris · São Paulo · Tokyo · Toronto · Washington, D.C.