Salesforce Blog — News and Tips About Agentic AI, Data and CRM

Agentic AI

Top AI News of 2025: The Year Things Got Real

Lisa Lee

Hype and excitement over AI gave way to pragmatism about infrastructure, scale, and value.

A woman on a phone, a woman with a tablet, and a man and woman consulting a computer

Laura Hilgers

FDEs — part personal tech guru, business consultant, and hand-holder — can make or break your AI agent launch.

Jody Farrar

Let’s explore what Salesforce does, the ways it helps strengthen customer relationships, and how the world’s #1 AI CRM helps businesses become agentic enterprises.

An illustration showing people working with AI agents in different office scenarios

Jonathan Dien

Bringing AI into your organization means evolving your workflows, rethinking your decision-making and creating new collaborative systems. Here’s how to build your strategy.

An illustration denoting the series called "Salesforce on Salesforce'

Joe Inzerillo

We’re sharing our blueprint for success, so you can build your company into an agentic enterprise, too.

Developers are using AI to help accelerate their time from ideation to deployment. Illustration of person holding code with AI agent.

Gene Eun

Developers are trading pure code for pure results. To build quality AI applications and agents quickly, developers are taking a hybrid approach with low-code and pro-code tools.

Editors' Picks

1

Why CRM Is the Trusted Foundation of the Agentic Enterprise

Jacob Lehrbaum
2

Think AI Agents Are Impressive Now? Just Wait

Lisa Lee
3

What is Trailhead? All About Salesforce’s Free Online Learning Platform

Andy Bergman

Featured Series

Sales

Get insights, and streamline processes with the latest Sales trends, insights, and conversations.

See All Stories

How to increase sales: A woman uses a tablet.

Marcus Chan

Boosting your sales can drive significant revenue, paving the way for business expansion, innovation, and enhanced customer service.

Sales reps reading a sales playbook with a checklist and a magnifying glass

Niraj Kapur

Help your team succeed with the sales plays they need to close every deal.

Featured Voices

Don’t let your AI agent’s greatest superpower become its Achilles Heel.

Lisa Lee

Emotive AI — which recognizes how you feel, not just what you want — will define the next era of customer experience.

AI agent and application testing illustration. People on a large laptop finding bugs in their code.

Amanda Lane

In a world of AI hallucinations and IT breaches, make sure that your AI agents meet only the most robust quality and security requirements with a scalable, unified testing strategy.

4 authors

Imagine an AI assistant that forgets your project requirements between Monday and Wednesday, or one that takes 30 seconds to recall a simple preference you mentioned yesterday. This is the reality of AI…