Introducing AgentExchange: the Trusted Marketplace for Agentforce.
AgentExchange is a marketplace designed for businesses to harness the power of agentic AI.
Salesforce has long been at the forefront of cloud innovation and a cornerstone of its success has been our flourishing partner ecosystem. As the $6 trillion AI agent market revolutionises business, we now need a new kind of ecosystem. One that goes beyond traditional apps to foster discovery and deployment of AI-powered solutions. Enter AgentExchange.
AgentExchange builds on the foundations of the Salesforce AppExchange to help businesses harness the power of agentic AI. Any organisation looking to streamline operations, improve efficiency and enhance customer experiences now has a platform to get it done. It’s a one-stop hub for prebuilt AI solutions where customers easily discover, evaluate and deploy Agentforce functionality for their specific needs. Now AI adoption is accessible to every business.
AgentExchange is more than a marketplace. It’s an ecosystem of collaboration and innovation where partners get the resources they need to build, test and monetise AI solutions. With prebuilt actions, topics and templates, AgentExchange fast-tracks AI agent creation and business results. With a curated selection of trusted and verified AI agents, built by experts, Salesforce is paving the way for seamless integration of AI agents into your everyday business processes.
AgentExchange equips customers and partners to drive innovation with agentic AI. We've invested in our platform to ensure customers have access to a wealth of expertise. Partners now have the tools to build, test and monetise their AI solutions. We're excited for this next chapter of Agentforce.
Alice SteinglassEVP & GM of Platform, Integration and Automation, Salesforce
Discover pre-built Agentforce solutions.
Easily find and implement pre-built AI solutions tailored to your needs.
AgentExchange provides a centralised marketplace where customers can explore and deploy ready-to-use AI agents and components. Find solutions directly on the marketplace and directly in Salesforce’s Agent Builder to quickly locate the right AI solutions for your specific use case, product or industry.
Leverage expert-built AI to address unique industry challenges.
AgentExchange connects businesses with partners who possess deep expertise and intellectual property in specific industries. Implement pre-built, customisable solutions that address your unique industry challenges, accelerating your AI adoption and maximising its impact.
Ensure security and reliability with curated AI agents built by trusted partners.
AgentExchange offers a curated selection of AI agents built by trusted partners, vetted for security. This ensures that businesses can deploy AI solutions with confidence, knowing they are reliable and secure.
Build your business on the AgentExchange.
Capitalise on the growing AI agent market by offering your solutions on AgentExchange.
AgentExchange provides partners with a platform to monetise their expertise and capture their share of the quickly growing AI agent market. Partners can build, test and distribute their AI solutions, reaching a wide audience of Salesforce customers.
Connect with a thriving ecosystem of businesses and Agentblazers.
AgentExchange fosters a collaborative ecosystem where businesses, partners and individual Agentblazers can connect, share best practices and innovate together. This provides partners with opportunities to expand their reach and collaborate on cutting-edge AI solutions.
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Agentforce Frequently Asked Questions
An AI agent is an intelligent system that can get work done proactively and autonomously, meaning it doesn't require human input. Agents can be triggered by changes in data and automations. They can understand and respond to human conversation dynamically. And they rely on machine learning and natural language processing (NLP) to reason and handle a wide range of tasks, from answering simple questions to resolving complex issues.
Traditional chatbots require pre-determined conversation trees to respond to enquiries. In contrast, agents are dynamic. They can adapt to human language and conversation and they have the ability to reason. They make sense of the conversation, build a plan to address it, understand the tools available to them and then take the best course of action.
You can customise an AI agent to fit any use case and any industry. Salesforce offers a range of out-of-the-box agents for service, sales, marketing and commerce, so you can get started in minutes. These are just some examples of how agents can support your business:
- Service agents can automatically help a customer troubleshoot an issue with personalised, branded advice based on their purchase history and company knowledge documents
- SDR agents can send a personalised introductory email to a lead, respond to a question on pricing and access an account executive’s calendar to schedule a follow-up call
- Marketing agents can generate campaigns, briefs, audience segments, emails and end-to-end journeys based on your company's goals
- Ecommerce agents can manage your websites and generate personalised promotions
The Einstein Trust Layer protects customer data through robust security features and guardrails, like zero data retention, toxicity detection, secure data retrieval and dynamic grounding. It improves the safety and accuracy of outputs while ensuring the responsible use of AI agents across the Salesforce ecosystem.
For example, the Audit Trail feature provides the data you need to track AI agent actions and outputs, ensuring AI usage complies with your organisation’s security, privacy, regulatory and AI governance policies.
While other agent platforms require complex data integration and customised automation builds, Agentforce is already built into the Salesforce Platform. You can instantly turn your existing workflows, prompt templates, Apex and APIs into agent actions — with the added power of native tools, like Data Cloud, Slack and MuleSoft. Agent Builder enables Salesforce admins and developers to use natural language to create jobs to be done, instructions, actions and guardrails for their agents.
Agentforce is deeply integrated with the Salesforce Platform, which brings together all the data and context agents need from internal and external sources, with the Einstein Trust Layer built in. This enables agents to take accurate, relevant actions, which are faster to implement thanks to our low-code framework. You can reuse Platform tools like flows and Apex and build your agent on top of them.
Agentforce also connects to all the channels where your employees and customers already interact, including CRM, WhatsApp, Messenger and your website. There’s no need to go to another application to talk to an agent because they're bringing value to the existing flow of work.
Agentforce is suitable for businesses of any size. Salesforce customers can now try Agentforce for free with Salesforce Foundations, a $0 add-on for Enterprise Edition and higher.
Foundations helps businesses get ready for AI by extending their CRM with additional key features from Agentforce, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud and Data Cloud. Foundations now includes credits to power the first 1,000 conversations with Agentforce for Service, allowing your company to try its capabilities before buying.