Connected data, Agentforce personalisation built for shoppers and merchants, plus a new Point of sale solution. Commerce Cloud is leading the evolution of B2C and B2B commerce, with the most complete commerce platform on the planet.
Imagine all of your systems working together to create cohesive shopping experiences across every channel. What if you could gain an accurate, real-time view of every aspect of your business? You’d know what’s available, what's in demand, sales progress, order trends and more — and it’s all on one platform. That’s Unified Commerce on Commerce Cloud. It brings together digital commerce, POS and order management to deliver flawless customer journeys, optimised operations and effortless scale across channels.
Bridge the gap between online, in-store and mobile channels with Unified Commerce. Deliver consistent, personalised experiences on your customers’ terms, wherever and however they browse, buy or expect delivery. That means seamless inventory management, orders, customer data and promotions across all touchpoints.
Create branded experiences with a POS that travels with your associates — empowering them to style, sell and fulfil. Edit orders on the spot, enrol shoppers in loyalty programmes and manage points without leaving the checkout flow. Support gift purchases and returns in one seamless transaction, no extra steps and no handoffs.
Unify store POS and inventory data to enable real-time visibility and seamless omnichannel order fulfilment across every channel.
Accelerate high-volume order processing with enhanced performance, reliability and scalable systems built for growth.
Agentic Checkout actions streamline the basket and payment process with integrated promotions, payment and delivering preferences to provide a fully automated, end-to-end shopping journey.
Shoppers can discover products faster with personalised agentic search and smart recommendations, creating a more tailored and engaging buying experience.
B2B customers can quickly find tailored answers to their product and service questions in FAQs and knowledge articles, enhancing buyer confidence and streamlining the purchase journey.
Effortlessly place repeat orders through agentic, intelligent, purchasing that simplifies the procurement process and ensures timely fulfilment.
Leverage key engagement events such as Product Impressions, Wishlist and Page Views to create targeted shopper segments and trigger workflows based on real-time behaviours. For example, surface personalised offers to shoppers who haven’t moved wish list items to basket, increasing urgency and conversions.
Enable merchants to link customer groups with Data Cloud segments, facilitating near real-time access to segment data within commerce customer groups.
Seamlessly migrate to the composable shop front with built-in authentication for automatic data syncing between SFRA or SiteGenesis — no plug-ins needed.
Proactively monitor the health of API-based builds. Make smarter decisions with a cohesive view of application performance, regardless of shop front type, in a single UI with 30-day data retention.
Want full control of your data and shop front updates? Publish content assets fast, within five minutes and frequently — leading to less in-production changes.
Offer digital subscriptions through your B2B Commerce shop front. Enable recurring payments, shopper self-service and unified tax set-up across Commerce and Revenue Cloud for a streamlined, consistent subscription experience.
The #1 feature request for B2B Commerce. Showcase a rich selection to shoppers with bundled offerings. The new product types are shared and interoperable with Revenue Cloud definitions.
Dynamically segment shoppers and deliver tailored shop fronts, pricing, promotions and product entitlements. Shop Fronts and microsites can now adapt to buyer behaviour, enabling personalised content and offers.
Wherever your business takes you, you'll be well-equipped with AI innovation that turns opportunity into revenue fast. And it's only getting better.
Deliver rich, customised experiences with ease. Get to market fast with new features and updates on scalable architecture. Integrate experiences seamlessly for a consistent and personalised presence across channels.
Create fast, unique experiences and unlock agility with continuous innovation on Composable Commerce — now with expanded out-of-the-box capabilities, enhanced hybrid shop front and even faster performance.
See fast performance with fewer add-ons and integrations. Drive growth with AI-powered merchandising, a vast promotion set, A/B testing, advanced search and more — with no hidden costs.
Grow internationally by centrally managing multiple brands and sites from one console. Localise language, currency, catalogue and seamlessly share rules, promos and business logic across sites.
As a trusted enterprise platform with 100% Cyber Week uptime, high-level security and performance are built in. Automatic updates, GDPR tools, PCI and HIPAA compliance and an embedded CDN are included.
100+ features are added every year across B2C, B2B and Order Management. Last year, we added gen AI capabilities, a new composable shop front, enhanced APIs and new integrations with TikTok, WhatsApp and Meta.
Devs get free access to Developer Centre and Trailhead. Demos, product guides and community expertise help you to stay flexible, test in staging environments and deploy in all regions and channels.
Shared success is at our core. Get targeted guidance to maximise busy seasons, optimise for conversion and more via expert coaching sessions, 24/7 year-round phone support and dev support.
Get deeper insights on everything here by watching the Commerce keynote from Connections 2025 over on Salesforce+. Hear straight from our leaders how our new product releases and latest innovations will boost productivity and revenue.
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