Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
TASC Outsourcing increases email response rates by 6x with Agentforce
Manual prospecting can slow down sales momentum. But with Agentforce doing the heavy-lifting, TASC’s sales reps are poised to reach new heights of productivity.
Customer Story
Ambuja Neotia enriches experiences with Agentforce and a 360 customer view
Digital labour and a 360-degree customer view boost rep efficiency, enhance customer interactions, and drive round-the-clock support.
Customer Story
Hero FinCorp trims loan approval time from 2 days to 30 minutes.
Agentforce reduces handoffs, eliminates backlogs and improves customer experiences.
Customer Success with Data 360
Customer Story
Air India delivers effortless, world-class service with Einstein.
Learn how the airline connects data to enhance generative AI and improve agent productivity.
Customer Story
Royal Enfield builds a loyal biker community through AI-driven marketing
Learn how the motorcycle brand cements its cult status with connected, bespoke communication.
Customer Story
Sai Silks Kalamandir unifies customer data to power personalised marketing at scale
Discover how Sai Silks Kalamandir uses data and insights to strengthen connections with every customer.
Customer Story
UTI AMC unifies 20M+ investor profiles to power hyper-personalised campaigns
By harnessing a unified customer view and orchestrating personalised, automated journeys, UTI AMC is reimagining engagement — not just to market better, but to connect deeper and build lasting trust.
Customer Story
Genpact builds an advanced tech ecosystem powered by AI + data + automation
Learn how the company is reimagining organisation-wide processes and customer experiences.
Explore all our customer stories.
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Customer Story
Thermax Limited powers sales and service excellence with Salesforce
With a 360-degree view of customers and assets, Thermax Limited is selling smarter, delivering better customer service, and resolving onsite equipment issues faster.
Customer Story
REVA University makes student lifecycle management simple and seamless with Salesforce
REVA University is wowing students, faculty, and parents with automated processes, instant access to information, and connected experiences across the student journey.
Customer Story
Mahindra & Mahindra gives dealers and customers a smooth ride across touchpoints with Salesforce
Mahindra & Mahindra has united 18,000+ dealership users and 400+ call centre agents on a single platform, enabling them to deliver connected customer experiences.
Customer Story
Kotak Mahindra Bank powers unified, omni-channel customer experiences on Salesforce
A single source of truth for sales and service is helping Kotak Mahindra Bank approve loans faster, cross-sell better, and resolve more service requests in less time.
Customer Story
Mercedes-Benz Silver Arrows delivers high-value experiences, deepens customer relationships with Salesforce
With sales and marketing automation, Mercedes-Benz Silver Arrows is boosting efficiency, while empowering employees to engage customers across the lifecycle for deeper relationships.
Customer Story
Polycab personalises customer experiences at scale with Salesforce
A centralised customer view is enabling Polycab to offer 1-to-1 customer engagement, while sales automation speeds up quote and order management.
Customer Story
ASK Asset & Wealth Management leverages analytics and automation to boost efficiency and drive customer satisfaction
Rigorous process automation and a single source of customer truth empower the ASK Group to deliver highly personalised experiences to HNIs.
Customer Story
Raymond Realty builds frictionless, personalised stakeholder experiences with Salesforce
A rich and robust customer 360 and intelligent automation are helping Raymond Realty engage and serve customers better for a hassle-free home-buying experience.
Customer Story
L&T Electrical & Automation wins more customers with smarter sales and faster service
Through automation and innovation, L&T Electrical & Automation is growing sales revenue efficiently, resolving service issues quicker, and delivering seamless customer experiences.
Customer Story
Pidilite uses powerful apps to deepen contractor and customer bonds
By building powerful apps on Salesforce, Pidilite is helping its contractors and influencers be more productive. And by automating sales and service, Pidilite is responding faster to customer needs.
Customer Story
JSW Steel forges positive and profitable customer relationships using Salesforce
JSW Steel is delighting customers with efficient sales, personalised experiences, and a comprehensive customer self-service portal
Customer Story
FLAME University offers smooth, personalised student engagement with Salesforce
A single platform for all student engagement allows FLAME University to create a personalised learning environment, and offer a smooth student experience.
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