Service Cloud Pricing
Starter
Professional
Enterprise
Unlimited
Starter
Starter
(billed annually)
Professional
Professional
Enterprise
Enterprise
(billed annually)
Starter
Professional
Enterprise
Unlimited
Starter
Starter
(billed annually)
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case auto-assignment
Web and email case capture
Case email auto-response
Case escalation rules and queues
Lead-contact account management
1 custom app per org Service Console apps
Knowledge (read only)
Omni-channel routing (basic)
Omni-channel Supervisor
Knowledge (read-write)
Computer Telephony Integration (CTI)
Limited functionality Chat (Live Agent)
Limited functionality Facebook Messenger
Next Best Action
Help Centre
Customisable reports and dashboards
Opportunity tracking
Task Management, Activity feed
Next Best Action
Email integration with Outlook
Google Apps integration
Lightning App Builder
AppExchange app integration*
Email templates
Data Storage per user
File Storage per user
5 processes & 5 flows per org Lightning Flow Automation (Flow + Process Builder)
Professional
Professional
(billed annually)
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case auto-assignment
Web and email case capture
Case email auto-response
Case escalation rules and queues
Lead-contact account management
1 custom app per org Service Console apps
Knowledge (read only)
Omni-channel routing (basic)
Omni-channel Supervisor
Additional $75 USD/user/month Knowledge (read-write)
Case Milestone Tracker
Computer Telephony Integration (CTI)
Orders Management
Service contracts and entitlements
Next Best Action
Work order management
Asset management and product tracking
Customisable reports and dashboards
Opportunity tracking
Task Management, Activity feed
Next Best Action
Email integration with Outlook
Google Apps integration
Additional $25 USD/user/month Web Services API
Custom profiles and page layouts
Lightning App Builder
AppExchange app integration*
Email templates
Data Storage per user
File Storage per user
5 processes & 5 flows per org Lightning Flow Automation (Flow + Process Builder)
Unlimited custom applications
Developer Sandbox
Available for purchase Developer Pro Sandbox
2 roles per org Roles and Permissions
3 types per object Record types (per object)
Enterprise
Enterprise
(billed annually)
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case auto-assignment
Web and email case capture
Case email auto-response
Case escalation rules and queues
Lead-contact account management
Service Console apps
Knowledge (read only)
Omni-channel routing (basic)
Omni-channel Supervisor
Additional $75 USD/user/month Knowledge (read-write)
Case Milestone Tracker
Computer Telephony Integration (CTI)
Orders Management
Service contracts and entitlements
Advanced case management
Additional $75 USD/user/month Chat (Live Agent)
Additional $75 USD/user/month Facebook Messenger
Next Best Action
Help Centre
Work order management
Asset management and product tracking
Customisable reports and dashboards
Advanced reporting features
Opportunity tracking
Task Management, Activity feed
Next Best Action
Offline access
Email integration with Outlook
Google Apps integration
Web Services API
Custom profiles and page layouts
Lightning App Builder
AppExchange app integration*
Email templates
Data Storage per user
File Storage per user
Unlimited Lightning Flow Automation (Flow + Process Builder)
Unlimited custom applications
Developer Sandbox
Available for purchase Developer Pro Sandbox
Roles and Permissions
Record types (per object)
Available for purchase Full Sandbox
1 partial sandbox included per org Partial Sandbox
Salesforce Identity
Workflow and Approvals
Unlimited
Unlimited
(billed annually)
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case auto-assignment
Web and email case capture
Case email auto-response
Case escalation rules and queues
Lead-contact account management
Service Console apps
Knowledge (read only)
Omni-channel routing (basic)
Omni-channel Supervisor
Knowledge (read-write)
Case Milestone Tracker
Computer Telephony Integration (CTI)
Orders Management
Service contracts and entitlements
Advanced case management
Chat (Live Agent)
Additional $75 USD/user/month Facebook Messenger
Next Best Action
Help Centre
Work order management
Asset management and product tracking
Customisable reports and dashboards
Advanced reporting features
Opportunity tracking
Task Management, Activity feed
Next Best Action
Offline access
Email integration with Outlook
Google Apps integration
Web Services API
Custom profiles and page layouts
Lightning App Builder
AppExchange app integration*
Email templates
Data Storage per user
File Storage per user
Unlimited Lightning Flow Automation (Flow + Process Builder)
Unlimited custom applications
Developer Sandbox
Developer Pro Sandbox
Roles and Permissions
Record types (per object)
1 Full Sandbox included per org Full Sandbox
1 partial sandbox included per org Partial Sandbox
Salesforce Identity
Workflow and Approvals
Introducing the Service Suite.

Compare editions and top features.
Explore all features.
Extend your capabilities with add-ons.
Field Service Lightning
Starting at
$50
USD/user/month*
(billed annually)
Digital Engagement
$75
USD/user/month*
(billed annually)
Service Cloud Einstein
$50
USD/user/month*
(billed annually)
Service Cloud Voice
Starting at
$75
for 750 Platform Minutes
USD/user/month*
(billed annually)
Self-Service
$5 |
OR |
USD/member/month* |
$2 |
|
USD/login/month* |
Visual Remote Assistant
$50
USD/user/month*
(billed annually)
Salesforce Maps
Starting at
$75
USD/user/month*
(billed annually)
Quip
$100
USD/user/month*
(billed annually)
Emergency Program Management
Starting at
$50
USD/user/month*
(billed annually)
Support and success plans
Service Cloud Pricing FAQ
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
* This edition requires an annual contract.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Questions? We’ll put you on the right path.

