Agentforce for Energy & Utilities
Transform energy and utilities operations with limitless digital labour.
What is Agentforce for Energy & Utilities?
Agentforce for Energy & Utilities is an agentic AI solution designed to improve operational efficiency, boost customer satisfaction and optimise employee experience for energy and utilities organisations. This solution includes AI agents deeply integrated with your energy and utility data, metadata and knowledge base.
Building Blocks of Agentforce for Energy & Utilities
Comprehensive knowledge of energy and utilities workflows and processes to assist staff and boost productivity
Unstructured and structured industry data from various sources is harmonised for the right context and actioned through specialised energy and utilities data models.
Choose between pre-built actions tailored to Energy & Utilities personas, surfaced through the Energy & Utilities Cloud or build your own customised actions based on your specific needs.
Easily integrates with platform and third-party apps to connect customer, stakeholder, field and asset data for seamless operations.
Get started today with pre-built Agentforce skills and use cases for Energy & Utilities.
Energy Customer Service – Agentforce Use Case
Discover how AI agent-powered helps your service reps resolve energy & utilities inquirires faster and more accurately.
Build and customise energy and utilities Al agents swiftly for any use case.
Digital labour designed for your energy and utilities enterprise includes:
- Al pre-built for energy and utilities - so you don't have to build from scratch
- AI-powered code builder to unlock faster customisations with minimal coding
- Built-in data security and regulatory compliance on the Einstein Trust Layer
Ready to take the next step with Agentforce for Energy & Utilities?
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Try Energy & Utilities Cloud free for 30 days. No credit card. No installations.
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Learn how Salesforce for energy & utilities accelerate time to value and transform the Energy & Utilities customer experience
Agentforce for Energy & Utilities FAQs
AI agents in energy and utilities are artificial intelligence (AI) systems designed to perform specific tasks autonomously. These agents can analyse large amounts of data in real-time to detect anomalies on the grid and optimise resource allocation. For example, an AI agent can predict gaps between energy supply and demand, adjust supply to prevent outages and send timely messages to customers to manage expectations for outage restoration or issue resolution. They can also manage renewable energy sources to ensure efficient use. By automating routine tasks and providing actionable insights, AI agents help improve efficiency, reduce operational costs and enhance service reliability.
Agentic AI in energy and utilities refers to autonomous AI systems that manage and optimise energy-related processes without human intervention. These systems can learn from historical and real-time data, adapt to changing conditions and make decisions to improve energy production, distribution and consumption. Agentic AI can enhance grid stability, improve energy efficiency and support the integration of renewable energy sources. This contributes to a more sustainable and resilient energy infrastructure.
AI agents offer numerous benefits to the energy and utilities sector. They can significantly reduce operational costs by automating routine tasks, handling common customer service requests and optimising resource allocation. AI agents enhance grid reliability by predicting and mitigating potential issues, such as equipment failures or demand spikes. They also improve customer service by providing personalised offer recommendations and resolving issues quickly. Additionally, AI agents can help utilities integrate renewable energy sources more effectively, manage energy storage and reduce carbon emissions.
Agentic AI has a wide range of use cases in the energy and utilities industry. It can be used for real-time grid monitoring and control, ensuring that supply meets demand and preventing outages. In customer service, they can handle enquiries, provide energy usage insights and offer personalised energy-saving tips. Agentic AI is also valuable for managing renewable energy sources, optimising energy storage and implementing dynamic pricing models to encourage efficient energy use.
Agentforce for Energy & Utilities is a specialised solution that uses AI and machine learning to enhance operations within the energy and utilities sector. It integrates with existing systems to provide real-time insights, automate routine tasks and optimise energy production, distribution and consumption processes. Agentforce is scalable, adaptable and integrates seamlessly with existing systems, making it a powerful tool for modernising operations, enhancing customer satisfaction and achieving sustainability goals.
Agentforce for Energy & Utilities offers several benefits, including increased operational efficiency, reduced asset downtime and enhanced decision-making capabilities. It provides real-time data analytics and predictive insights that help utilities optimise energy production and distribution. The solution also supports predictive maintenance, reducing the risk of equipment failures and service interruptions. Additionally, Agentforce helps utilities integrate renewable energy sources, manage energy demand and improve customer service through automation. Overall, it enables utilities to operate more efficiently, sustainably and reliably.
Energy & Utilities Cloud is the best of Salesforce's world-class CRM, designed specifically for the energy and utility industry. Energy and Utilities Cloud gives utilities prebuilt applications with user experiences, automation and integrations developed with industry best practices.
Instead of expensive in-house customisation, utilities can reduce development costs with Energy & Utilities Cloud. The industry-specific CRM helps increase operational efficiency, customer engagement and sustainability with automation and real-time data — all on one platform.
An ai agent builder is a platform for building and customising AI agents. With Agentforce, our low-code Agent Builder that makes it easy to customise out-of-the-box agents or build new agents for any role, any industry or any use case using existing tools like Flows, Prompts, Apex and MuleSoft APIs to configure their agents. Using Agent Builder, businesses can create a job to be done for their agent by defining topics, writing natural language instructions within that topic and creating a library of actions for it to choose from. Users can also easily observe an agent’s plan of action and test their responses in Agent Builder.
AI Agents are autonomous, proactive applications designed to execute specialised tasks to help employees and customers. Agents use large language models (LLMs) to analyse and understand the full context of customer interactions or an automated trigger, then reason through decisions on the next steps autonomously.
These agents generate responses that are consistent with your company’s brand voice and guidelines using trusted business data, including Salesforce CRM data, external data from Data Cloud and more. These agents are capable of operating 24/7 across various platforms like self-service portals and messaging channels, handling tasks proactively within set guardrails. When faced with complex issues beyond their scope, they can escalate the matter to human agents, ensuring that queries are resolved efficiently and accurately.
Businesses can build agents with Agent Builder using existing Salesforce Platform tools to create standard and customised topics and actions. You can use prompts grounded in trusted enterprise data. You can use Flows to create automations across any system. You can use MuleSoft API connectors to connect Agents to any system. And last, you can use your Apex & Javascript to create the customised code and business logic for your Agent.
Every Salesforce customer can get started with Agentforce for free. Salesforce Foundations gives you the ability to have a free tier of every Salesforce cloud you don’t already have access to, including Agentforce. Pay as you go per conversation or lead after that, starting at 2$ per.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.