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Salesforce Webinar
On-demand

Elevating Customer Experiences with AI-driven Service

12 June 2024 • 05:30 am UTC • 10 min
Discover how to harness AI to deliver highly personalized customer experiences at scale, achieve faster customer responses, and transform your customer service teams from reactive to proactive.
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Salesforce Webinar
On-demand

Top 3 AI and Data Trends in Customer Service

12 June 2024 • 05:30 am UTC • 42 min
Learn about cutting-edge trends in customer service, how to infuse trusted AI and data to deliver the right service, and how to justify Service Cloud with a business case that showed improvement in agent retention by 40% and case deflections by up to 50%.
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Salesforce Webinar
On-demand

DPDP Act 2023 - Stay ahead and secure your data with Salesforce

12 June 2024 • 05:30 am UTC • 20 min
Stay ahead in data management and safeguard your customer’s data with this on-demand webinar, which provides insights on how Salesforce can assist with privacy management, security, and monitoring.
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Salesforce Webinar
On-demand

AI Masterclass

7 June 2024 • 05:30 am UTC • 69 min
Join this AI masterclass with Dr Dakshinamurthy V Kolluru to understand the role of AI in shaping business decisions, simplifying data-based decision-making, and outlining the road ahead for successful AI implementation.
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Salesforce Webinar
On-demand

Marketing on a Mission: Maximise Your Impact, Minimise Your Spend

6 June 2024 • 05:30 am UTC • 34 min
Learn the "TNT Framework" and five steps towards frugal marketing that works for impactful marketing on a budget, featuring speakers Ankur Warikoo and Nishant Kalra.
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Salesforce Webinar
On-demand

How to Scale Service with Generative AI and Einstein GPT

24 April 2024 • 06:30 am UTC • 58 min
Learn how Service Cloud Einstein and Einstein GPT can change the game for customer service by personalizing interactions, boosting team productivity through task automation, and enabling faster AI solutions deployment across all channels.
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Salesforce Webinar
On-demand

Building Trusted Relationships with Data + AI

23 April 2024 • 05:30 am UTC • 59 min
Join this exclusive webinar to learn how Data Cloud can help unlock trapped data, build a Single View of the Customer, and enable an effective AI strategy to meet your CX goals.
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Salesforce Webinar
On-demand

DPDP ACT - Stay Ahead and Secure your Data with Salesforce

18 April 2024 • 06:30 am UTC • 62 min
Join this webinar to learn how Salesforce can help your business adapt to the all-digital world and put data privacy, including the Digital Personal Data Protection Act, 2023, at the center of your operations.
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Salesforce Webinar
On-demand

Top Takeaways for Automotive Leaders from Dreamforce '23

15 April 2024 • 05:30 am UTC • 53 min
Learn from automotive leaders and discover how Salesforce enables profitable growth by helping you connect, engage, and serve more customers, convert more leads, and transform the customer journey and experience.
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Salesforce Webinar
On-demand

Top takeaways for Retail and Consumer Goods Leaders from Dreamforce '23

15 April 2024 • 05:30 am UTC • 55 min
Learn the most important takeaways from Dreamforce 2023 for retail and consumer goods leaders, discovering how Data+AI+CRM+Trust and innovations like generative AI and Trade promotion optimisation can deliver profitable growth and transform your business.
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Salesforce Webinar
On-demand

Top Takeaways from Financial Services Leaders from Dreamforce ’23

15 April 2024 • 05:30 am UTC • 37 min
Explore takeaways from Dreamforce '23 to learn how financial services organizations can leverage the power of AI and Salesforce's latest innovations like the Einstein Trust Layer, Data Cloud, and Financial Services Cloud to transform customer experiences.
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Salesforce Webinar
On-demand

How Gen AI & Conversational Messaging meets Customer's Need for Speed

4 April 2024 • 05:30 am UTC • 58 min
Join this webinar to learn how you can scale service with AI and automation, create a connected customer journey, and enter a new era of intelligent customer support with Gen AI and conversational messaging.
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