Agentforce World Tour Mumbai
Trailblazer's Guide to Agentforce World Tour Mumbai
Looking to discover what you can do at the event? Read our Trailblazers Event Guide.
Sessions and Networking
All times listed in IST. Agenda subject to change.
8:30am
Registration & Breakfast
Pick up your badge and connect with peers and Salesforce experts over breakfast in the campground.
9:50am–10:30am
Winning with Resilience: Leadership, Reinvention, and High-Performance in a Changing World
Featuring Sania Mirza, Padma Bhushan & 6-time Grand Slam Champion.
Kick start your day at Agentforce World Tour with an insipiring conversation with Padma Bhushan & 6-time Grand Slam Champion, Sania Mirza. Sania Mirza has spent two decades competing at the highest level of global sport—navigating wins, setbacks, comebacks, and reinvention. In this candid conversation, she shares what it takes to perform under pressure, lead through change, and stay future-ready. As the business world increasingly turns to AI agents for speed and scale, this session is a powerful reminder of the enduring human qualities—resilience, mindset, adaptability—that no technology can replace.
10:30am–12:00pm
Keynote: Become an Agentforce Company- Humans with Agents Drive Customer Success Together
Featuring Padma Shri Arundhati Bhattacharya, President & CEO, South Asia, Salesforce, and Sai Potaraju, Head-Enterprise Applications at Hero Fincorp and many more leaders, discussing how AI and Agents are driving customer success.
Join us at Agentforce World Tour Mumbai to learn how Agentforce, the digital labour platform, brings humans & agents together to drive customer success on a unified, trusted platform.
12:00pm–12:25pm
Humans with Agents Drive Sales Success, Pipeline to Paycheck
Hear how sales teams with AI agents drive customer success. Meet Agentforce for Sales — your autonomous AI. Get a step-by-step playbook to accelerate growth and simplify your tech stack.
12:00pm–5:45pm
Campground and Content Theaters
Build an agent in 20 mins or get a 1:1 Agentforce Consultation. Explore Customer 360 & the Partner ecosystem with 55+ Demos & Partner Pods. Refer to the Campground tab for more details.
12:30pm–1:45pm
Lunch
Enjoy lunch provided and network with peers and Salesforce experts at the Campground.
2:00pm–5:45pm
Persona breakouts
Refer to the Breakouts tab for more details
3:30pm–4:15pm
High Tea
Network with peers and engage with Salesforce experts in the Campground over a beverage of your choice
5:45pm–7pm
Jasmine Ballroom
Live Performance by Shaan
Enjoy a live performance by one of India's greatest playback singer along with Networking drinks
Agentforce Theater
9:00am - 9:40am | 12:30pm - 12:50pm
Agentforce Security Architecture: A Comprehensive Overview
Speaker: Sahil Bakshi
12:10pm - 12:30pm | 3:00pm - 3:20pm
Ethical AI in Salesforce: Designing for Transparency and Trust in CRM
Speaker: Devarajan Mukkai
1:00pm - 1:20pm | 4:00pm - 4:20pm
Agentforce Security Best Practices
Speaker: Aditya Naag Topalli, Satya Sekhar Chegondi
1:30pm - 1:50pm | 3:30pm - 3:50pm
Unlock unstructured data with RAG, Vector, and Hybrid Search!
Speaker: Aditya Naag Topalli, Satya Sekhar Chegondi
2:00pm - 2:20pm
Scale Up Agentforce Apps with Scale Center and ApexGuru
Speaker: Bhagwan Mer
2:30pm - 2:50pm | 4:30pm - 4:50pm
How Salesforce empowers it's sellers with Agentforce
Speaker: Debanjana Mitra, Lekshmi Muthukrishnan, Madhu Babu Rokkam
Slack Theater
9:10am - 9:30am | 3:10pm - 3:30pm
How Salesforce Transforms Work for All Employees with Slack
12:40pm - 1:00pm | 2:00pm - 2:20pm | 4:20pm - 4:40pm
Explore the benefits of Agentforce in Slack
1:20pm - 1:40pm | 5:00pm - 5:20pm
10 Ways to Transform work with Slack
2:40pm - 3:00pm | 5:30pm - 5:50pm
Unlock Agentic Productivity with Slack Actions
Partner Theater
2:05pm - 2:45pm
Accenture: Enterprise Reinvention through Scaling AI and A sneak peek into Accenture Salesforce Agentforce Hub
Accenture India Speakers: Dr. Milind Desai - Data & AI Lead, Amogha Basappa - Salesforce Alliance Lead, Ashish Arora - Innovation Lead
2:50pm - 3:30pm
Deloitte: Agentic Multiverse – Transforming Your Core Processes
Speakers: Shraban Nayak - Partner, Deloitte India, Manu Singla - Partner, Deloitte India, Ninad Raje - Group CIO, Jaquar
4:20pm - 5:00pm
KPMG: Power your Distributor Management Systems on Salesforce with Agentic AI.
KPMG Speakers: Mani Sikka - Associate Partner, Digital Cloud Solutions, Akshay Vardhan - Director
Breakout 1 - Lotus 2
8:30am–2:00pm
Keynote Room Agenda & Lunch
2pm–3:30pm
Marketing Breakout
Marketing Keynote- The Future of Marketing with Agentforce.
Speakers: Stephen Hammond, EVP/GM, Marketing Cloud, Salesforce
Sonalika Sarna, Director, Solution Engineering
Panel Discussion - Unlocking Transformative Customer Relationships and Growth with AI and Data
Speakers: Cecil De Santa Maria, COO, Orra Jewellery
Shubhranshu Singh, Chief Marketing Officer, CVBU, Tata Motors
Stephen Hammond, EVP/GM, Marketing Cloud, Salesforce
Ram Seshadri, Partner, KPMG
Nishant Kalra, AVP Sales
Customer Loyalty- Strategies for Lasting Engagement.
Speaker: Ritesh Chauhan, Director, Solution Engineering
3:30pm–4:15pm
High Tea
Network with peers and engage with Salesforce experts in the Campground over a beverage of your choice
4:15pm–5:45pm
Service Breakout
Service Keynote- Shift to an AI Agent-First Service Organisation
Speakers: Himanshu Rajpal, Regional Sales Director - Cloud Specialist Team, Salesforce
Aditya Dhingra, Director, Solution Engineering, Salesforce
Panel Discussion - Revolutionizing Customer Experience: Insights from India’s Innovators on Leveraging Service Cloud
Speakers: Rahul Sharma- AVP, Sales, Salesforce
Raj Nair, Head of Customer Experience, Piramal Finance
Sibasish Pani, Head Digital Innovation & Technology (ESP), Lauritz Knudsen, Electrical & Automation
5:45pm–7pm
Jasmine Ballroom
Live Performance by Shaan
Enjoy a live performance by one of India's greatest playback singer along with Networking drinks
Breakout 2 - Lotus 3
8:30am–2:00pm
Keynote Room Agenda & Lunch
2pm–3:30pm
IT Breakout
Powering Agentic AI: Salesforce Platform & MuleSo for Intelligent Automation.
Speakers: Vikas Palkar, Solution Enginner, Mulesoft | Ansh Shah, Solution Engineer, Platform and Security
Panel Discussion:
Hear directly from leading brands on how they're leveraging the best of technology with the power of AI.
Speakers: Nehal Mehta, Regional Vice President and Mulesoft India Country Head, Salesforce | Shweta Gupta, VP, Enterprise Architect, Genpact | Rajeswari Sundararaman, Salesforce Solution Architecture Lead and MuleSoft capability Lead, Accenture
3:30pm–4:15pm
High Tea
Network with peers and engage with Salesforce experts in the Campground over a beverage of your choice
4:15pm–5:45pm
Data & Analytics Breakout
Data & Analytics Keynote- The Data-Driven Future: Innovating with Data Cloud and Tableau powered by Agents:
Speakers: Mithlesh Razdan, Director, Solution Engineering
Rashmi Toshniwal, Director, Solution Engineering
Customer Dialogue - Driving transformation in disruptive times
Speakers: Pankaj Mishra, EVP & Head Digital, UTI Mutual Fund
Adil Vazifdar, Head- Digital Platforms, KPMG
Sundeep Kamath, RVP, Sales (Moderator)
Open House: Q&A with Leaders
5:45pm–7pm
Jasmine Ballroom
Live Performance by Shaan
Enjoy a live performance by one of India's greatest playback singer along with Networking drinks
2:00pm–3:30pm
BFSI strategy workshop
Navigating BFSI Strategy in the Age of AI
2:00pm–3:30pm
Manufacturing strategy workshop
Revolutionizing Sales & Customer Engagement in Manufacturing
3:30pm–4:00pm
High Tea
Network with peers and engage with Salesforce experts in the Campground over a beverage of your choice
4:00pm–5:30pm
Consumer Goods strategy workshop
Scaling Consumer Brands with AI
5:45pm–7pm
Jasmine Ballroom
Live Performance by Shaan
Enjoy a live performance by one of India's greatest playback singer along with Networking drinks
2:00pm–5:30pm
AI Masterclass - Future of Work
Jaspreet Bindra, Founder of AI Beyond & Tech Whisperer Limited, UK
2:00pm–5:30pm
AI Masterclass - Leadership in the Age of AI
Venkata Dakshinamurthy, Expert in artificial intelligence, education, and technology-driven innovation.
5:45pm–7pm
Jasmine Ballroom
Live Performance by Shaan
Enjoy a live performance by one of India's greatest playback singer along with Networking drinks