Deliver “buy, service, and fulfill anywhere” experiences with Commerce Cloud Order Management.

 

Learn how to build a case for adding integrated order management to
your business.

 

OWN THE ORDER EXPERIENCE

Streamline your order management processes to provide the very best customer experiences.

 

Turn stores into distribution centers.

Activate and sell in-store products online to meet customer demands and increase inventory turn in your stores.

Ship smarter and faster.

Optimise inventory allocation and reduce fulfillment time and cost with advanced order routing algorithms.
 

Manage order lifecycles and history.

Access an end-to-end view of a customer’s order status and history across all channels.

Keep order capture consistent.

Encode every single order consistently, whether made over the phone, online, or in the store.
 
 

DATASHEET

Master omni-channel order fulfillment experiences.

Learn how Order Management can help you deliver products quickly, conveniently, and on your customers’ terms across any channel.
 

INTEGRATE WITH EASE

Unify your retail operations with Order Management as the backbone.

 

Share critical commerce data easily.

Deliver key information to other retail systems via data feeds for customers, inventory, invoices, items, and orders.

Integrate seamlessly with shared APIs.

Give developers the power to integrate Order Management into existing commerce environments with our flexible APIs.
 

Customise order management functions.

Tailor out-of-the-box functions — like returns, orders, and more — to suit your unique processes and workflow.

Unify everything.

Simplify how you design, build, and manage integrations between Order Management and other cloud or on-premises systems.
 

CUSTOMER SUCCESS SPOTLIGHT

See how Asics connects Salesforce B2C Commerce, Commerce Cloud Order Management, and third-party systems with MuleSoft.

 

EMPOWER UNIQUE USERS

Provide Order Management users with simple tools tailored to their specific needs.

 

Give service agents full data access.

Empower customer service teams with the ability to access and process orders, returns, exchanges, and any other post-purchase activity.

Process online orders easily.

Provide retail associates the ability to execute ship-from-store and buy-online-pickup-in-store functions from anywhere on the sales floor.
 

Give admins the power to customise.

Grant power users the ability to configure allocation rules, update preferences, and change settings via one easy console.

Questions? We’ll put you on the right path.

Ask about Salesforce products, pricing, implementation, or anything else. Our highly trained reps are standing by, ready to help.