Stay one step ahead of major disruptions. Monitor systems to detect and take action before they have widespread impact.
Eliminate manual tasks and streamline multi-step processes so your teams can focus on incident response, resolution, and building customer trust.
With swarming built into the Service Cloud for Slack app, your teams can collaborate, access CRM data and tackle incidents more efficiently than ever.
Deflect cases while building trust between you and your customers. Proactively notify them of known issues before they reach out.
Ensure agents and internal stakeholders are informed on the latest incident status and empowered to address customer inquiries.
Don't start with a blank slate. Ready-to-install templates help you automate incident detection and response, and streamline communication.
Track and measure incident impact. Understand how your team is managing incidents throughout their lifecycle with a pre-built dashboard.
The simple CRM suite with marketing, sales, and service for small teams.
- Case Management
- Customisable Reports & Dashboards
- Knowledge Base
The CRM for service.
- Case Swarming
- Computer Telephony Integration (CTI)
- Omni-Channel Case Routing
The CRM for service with built-in AI.
- AI for Customer Service
- Self-Service Help Centre
- Workflow Automation
The CRM for service with chat and 24/7 support.
- 24/7/365 support
- AI-powered Chatbots
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
Customer service incident management is our customer-centric approach to helping companies address widespread disruptions and communicate to impacted customers in a streamlined and effective way — all on one platform.
Our solution helps businesses drive cost savings and customer satisfaction by ensuring everyone has visibility and access to all the incident, case, and customer data in a unified workspace so teams can rapidly troubleshoot and resolve incidents, all while keeping customer proactively updated through the process.
Look for a customer service management software that has an incident management framework built right into Service Cloud so that service and ops teams can proactively monitor and detect incidents from a unified workspace.
Customer service management software allows you to deliver connected and personalised service at scale.