Get real benefits from artificial intelligence.
Make every part of your business smarter with Einstein — it’s AI designed for Salesforce.
Sales Cloud Einstein
The world's #1 CRM is now the world's most intelligent CRM with Einstein AI.
Hand your sales team their next win with predictive scoring, actionable insights, speedy automation, and more accurate forecasting.
Einstein Lead and Opportunity Scoring
Spend your time more effectively. Einstein automatically prioritises the leads and opportunities most likely to convert and close based on your history and past deals.
Einstein Account and Opportunity Insights
See key business developments on your accounts and opportunities. Know whether or not a deal is likely to close by identifying customer sentiment, competitor involvement, and company updates.
Einstein Activity Capture and Automated Contacts
Automatically capture data and add new contacts so you can spend less time on data entry and more time selling.
Extend the full power of the Salesforce platform to email and calendar and never miss a buying signal.
Quickly gain pipeline visibility, track team performance, and uncover opportunities to grow your business.
Marketing Cloud Einstein
Create more predictive marketing journeys.
Increase average order values, convert more anonymous web visitors, and recommend the next best product, content, or offer faster for every customer on any channel.
Einstein Engagement Scoring
Predict consumer engagement with your email or website, discover insights about why consumers click or purchase, and drive smarter marketing using predicted behaviour to segment, trigger journeys, personalise messages, and more.
Einstein Vision for Social
Using Einstein Image Classification, recognise logos, objects, food, and scenes in social images to discover new insights regarding your brand — like where certain products are being used — even if your name or keywords aren’t mentioned.
Einstein Journey Insights, powered by Salesforce DMP
Leverage AI to analyse billions of touchpoints across consumer journeys and discover the optimal paths to conversion, including insights about which channels, messages, and events perform best.
Community Cloud Einstein
Recommend the right content and conversations.
Make the resources members need easy to find — automatically suggest relevant experts, groups, and content based on interests, needs, and behaviour from their social activities.
Einstein Feed Insights
Keep members engaged by identifying and promoting popular content — ensure that important posts and hot-button conversations are seen, thanks to an intelligent activity feed.
Help your community members find certified experts on the topics that matter most to them so their questions are answered faster than ever.
Einstein Feed Search
Get the top-ranked answers to searches based on relevance and engagement signals such as most recent, likes, views, and answers with Einstein Feed Search. Better yet, the search algorithm uses the Einstein Learn to Rank technique to get better over time so users always get the best results.
Analytics Cloud Einstein
Discover hidden insights in your data.
Find insights in millions of data combinations by automatically examining all variable combinations — eliminate the trial and error of hypothesis-driven analysis.
Embed customised intelligence in every app you build with myEinstein.
Now Trailblazers can build smarter, more predictive apps that leverage their Salesforce data and solve their specific business challenges with myEinstein. So everyone can have AI that’s customised for their business, without needing a data scientist.
Einstein Prediction Builder (pilot)
Create custom AI models on any Salesforce field or object to predict business outcomes, such as churn or lifetime value — with clicks, not code.
Einstein Bots (pilot)
Easily build, train, and deploy custom bots — trained on your CRM data — to augment business processes, empower your employees, and delight your customers.
Harness the power of image recognition in your apps by training deep-learning models to recognise your brand, products, and more.
Classify the underlying intent and sentiment in a body of text to understand how customers feel and what they need, across all channels.
Commerce Cloud Einstein
Make shopping more predictive and personal.
Einstein Commerce Insights
Identify the most effective product sets, bundles, and deals with a powerful shopping basket analysis dashboard that reveals purchasing behaviour.
Einstein Product Recommendations
Create unique customer experiences across mobile and desktop with personalised product recommendations that eliminate manual merchandising and boost revenue per site visitor.