With Slack, we can quickly collaborate around our system of record: Salesforce. Using the two together, we’ve cut our sales cycle by 15 to 20% on average."Srivatsan MohanChief Technology Officer, xoxoday
Slack helps make sales a team sport by facilitating seamless and fast collaboration between cross-functional teams and decision makers in any organisation. With the Sales Cloud and Slack integration, we're bringing your Sales CRM data directly into the flow of work and collaboration in Slack.
Yes, customer service teams are getting issues resolved 26% faster*. The Service Cloud and Slack integration means service organisations can take advantage of things like case swarming, which allows everyone to find the right experts and collaborate and solve challenges quickly. That means getting to a resolution faster for the customer.
* Source: Salesforce FY23 Customer Success Metrics Global Report
By bringing insights and data from the Marketing Cloud integration into channels dedicated to projects, teams, and campaigns, Marketing can execute on plans faster and collaborate better with Sales.
Slack makes IT and developer work simpler and more productive. Working with tools from the Salesforce and Slack platforms together increases the value of the existing tech stack and centralises team discussions.