Premier Success Plan

Get the most out of your Salesforce technology with specialised guidance.

Accelerate your business value with Premier Success.


Realise value from day one.

Expert coaching and training to hit the ground running and upskill your team.

Deploy new innovation and capabilities with confidence.

Technical guidance and insights tailored to your business goals.

Boost productivity and keep your vision on track.

Fast, 24/7 issue resolution to mitigate disruption as you put Salesforce capabilities to work for your team.

See what’s included in the Premier Success Plan.


24/7 Technical Support

Our Support Engineers are on call 24 hours a day, 7 days a week, including holidays and weekends. And if you need expert help on a critical issue in a specific area, our response time can be as fast as one hour. Also, our Developer Support team can review and troubleshoot your code to fix or avoid problems.

Expert Coaching

Targeted, outcome-based sessions delivered by top Salesforce experts, covering a range of topics from getting started to automation to data management.

Ask-an-Expert Office Hours

Got questions? Get access to small virtual sessions limited to Premier customers where you'll get answers and ideas from an expert and other Salesforce customers with similar goals.

Exclusive Training Discounts

Upskill your team by taking advantage of big discounts off Trailhead Academy courses and certifications. Trailhead Academy delivers in-person and virtual learning experiences around the world.

Need more from your Success Plan? Choose the right plan to reach your goals.

Compare the features of our Standard, Premier, and Signature Success Plans.

Questions? We’ll put you on the right path.

Learn how the Customer Success Group can help you get more value from Salesforce.