Salesforce Blog — News and Tips About Agentic AI, Data and CRM

100 Million Missed Opportunities Later, We Found a Better Way To Sell

There's not enough manpower, or hours in the day, to follow up on the thousands of sales prospects coming onto our radar every day. Agentforce changed the game.

Illustration of a sales rep speaking on the phone, while an AI agent handles background tasks / agentic sales

An illustration showing a manager standing up next to a human coworker and an AI agent seated with laptops at a table.

Wider access to intelligence – and the freedom to use it – elevates every employee beyond their job title.

Let’s explore what Salesforce does, the ways it helps strengthen customer relationships, and how the world’s #1 AI CRM helps businesses become agentic enterprises.

An illustration of a woman working at a laptop with icons suggesting agentic AI surrounding her

CRM isn’t just data storage. It’s the memory, logic, and governance that give AI agents the context and rules to get real work done.

A woman in business attire walks up a staircase whose surface resembles a ruler: AI agent evaluation

Evaluation tools for agents are still an emerging technology, but there are plenty of ways to assess your agent’s performance today.

Illustration of two people pushing against and oversized speech bubble that's split jaggedly down the middle, signifying a broken conversation.

Denise Martinez

Take a note from human communications patterns to learn how to spot potential trouble sources with AI interactions.

Editors' Picks

1

LLMs and Copilots Alone Won’t Save You: Why You’re Doing Enterprise AI Wrong

Patrick Stokes
2

Think AI Agents Are Impressive Now? Just Wait

Lisa Lee
3

What is Trailhead? All About Salesforce’s Free Online Learning Platform

Andy Bergman

Featured Series

Sales

Get insights, and streamline processes with the latest Sales trends, insights, and conversations.

See All Stories

How to increase sales: A woman uses a tablet.

Boosting your sales can drive significant revenue, paving the way for business expansion, innovation, and enhanced customer service.

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Help your team succeed with the sales plays they need to close every deal.

Featured Voices

Patrick Stokes

EVP. Product and Industries Marketing

Silvio Savarese

Executive Vice President and Chief Scientist, Salesforce AI Research

Sanjna Parulekar

Senior Vice President, Product Marketing

An illustration of developer sitting in front of computer. Dark purple background with software motifs around developer.

Bad environment management is killing your AI agent projects before they start.

Man in harness cleaning data from a wall of numbers

Prepping your data requires time, labor, and tech tools. Here are five cost-effective ways to do it.

Use these tips to better understand the current mailbox landscape and why an 'unsub' is better than a complaint.

Learn how to build a unified approach to data with a step-by-step guide from our Agentic Enterprise Playbook.

Your agent will only be as good as the data you feed it. Use our checklist to see if your data’s unified, clean, and understandable enough.

View All Recent Stories

Featured Series

Small Business

Learn how small businesses can use AI and other tools to improve operations and stay one step ahead of larger competitors.

See All Stories

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Learn how Agentforce 360 supports your small business by helping you scale faster.

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Learn why these tools for small business are key for growth and productivity.

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