With Agentforce, you don't just automate work. You scale. Join thousands of companies building intelligent agents that serve customers, support employees, and drive measurable results across every team.
With 12k+ customers across 39 countries, Agentforce is at work around the world. From banking to retail to travel, companies are reimagining what's possible with AI.
Companies around the world save time, scale revenue, and elevate employees with agents that actually work — powered by Agentforce.
Scaling AI that works doesn't happen overnight. Our customers built it — one prompt, one workflow, one iteration at a time. Here's what they've learnt along the way.
Engine launched its customer-facing agent in just 12 days, and Safari365's team saw a 30% efficiency gain by learning in real time — proving that momentum comes from movement, not perfection.
Safari365 trained its agent to understand how travellers actually talk, while Nexo built dual sandboxes to meet global compliance needs — making every interaction feel more human.
OpenTable's rewritten articles and Nexo's clean-data overhaul dramatically improved accuracy, showing that organised knowledge can cut confusion — and response time — in half.
Engine's simplified topics improved speed and accuracy and after easing its early limits, Nexo's agent began answering confidently — clarity beats control every time.
One word change cut Nexo's response time from 57 seconds to 18, and Engine's constant replica testing keeps its agent sharper with every update.
Take a closer look at how agent building works in our library.
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Over 12,500 companies across 39 countries currently use Agentforce to build intelligent agents and reimagine possibilities with AI.
Agentforce users have reported over $100M in annualised cost savings, a 60% increase in WhatsApp enquiry resolution, and 34% increased productivity from agentic and generative AI. See all customer stories here.
Implementation times vary, but companies like Engine deployed their customer-facing AI agent in just 12 days, while Safari365 went live in six weeks.
Yes! Agentforce isn't just for big businesses with designated IT departments. Safari365 is a small business that got started with Agentforce when they only had 35 employees. Read the Q&A with their CEO here to learn why he chose Agentforce and how he got hands-on in building agents with buy-in from his team.
Yes, across industries, Agentforce is helping businesses of every size and type to save time and money. From sales and service assist agents, to travel and recruiting agents, there are powerful, time-saving options for you. Check out our use case library for inspiration.
Agentforce isn't just siloed agents. It's interwoven across your entire Salesforce ecosystem, from core apps to third-party integrations. Plus, Salesforce arms customers with resources, training, and service options to achieve long-term success and growth with their Agentforce agents.
Agentforce is already used at scale and delivers real results for many global customers. See all customer stories here.
Agentforce‘s built-in trust layer handles data privacy, mitigates bias, and prevents hallucinations, so every interaction is reliable. With trust and governance built in, Salesforce ensures your AI and business scale securely, reliably, and with confidence. Learn more about the Trust Layer.
Salesforce AI encompasses predictive, generative, and agentic AI. Agentforce uses all three, working together to deliver results for customers.
