Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
TASC Outsourcing increases email response rates by 6x with Agentforce
Manual prospecting can slow down sales momentum. But with Agentforce doing the heavy-lifting, TASC’s sales reps are poised to reach new heights of productivity.
Customer Story
Ambuja Neotia enriches experiences with Agentforce and a 360 customer view
Digital labour and a 360-degree customer view boost rep efficiency, enhance customer interactions, and drive round-the-clock support.
Customer Story
Hero FinCorp trims loan approval time from 2 days to 30 minutes.
Agentforce reduces handoffs, eliminates backlogs and improves customer experiences.
Customer Success with Data 360
Customer Story
Air India delivers effortless, world-class service with Einstein.
Learn how the airline connects data to enhance generative AI and improve agent productivity.
Customer Story
Royal Enfield builds a loyal biker community through AI-driven marketing
Learn how the motorcycle brand cements its cult status with connected, bespoke communication.
Customer Story
Sai Silks Kalamandir unifies customer data to power personalised marketing at scale
Discover how Sai Silks Kalamandir uses data and insights to strengthen connections with every customer.
Customer Story
UTI AMC unifies 20M+ investor profiles to power hyper-personalised campaigns
By harnessing a unified customer view and orchestrating personalised, automated journeys, UTI AMC is reimagining engagement — not just to market better, but to connect deeper and build lasting trust.
Customer Story
Genpact builds an advanced tech ecosystem powered by AI + data + automation
Learn how the company is reimagining organisation-wide processes and customer experiences.
Explore all our customer stories.
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Customer Story
Clear boosts revenue growth with a 2x increase in licence renewals
Learn how the tax filing platform connects customer data to transform sales and support.
Customer Story
Godrej & Boyce Lifts Customer Experience to New Heights with Salesforce
Discover how a holistic customer view and streamlined processes are helping Godrej Material Handling anticipate customer needs better, and deliver exceptional experiences.
Customer Story
To democratise e-commerce, Meesho solves issues in hours, not days
With Slack, everything happens in one channel, and what used to take a couple of days is now resolved in a matter of hours.
Customer Story
HCG delivers patient-focused, personalised care with Salesforce
With a 360-degree patient view, HCG is connecting with patients on a more personal level, and delivering proactive support at every step.
Customer Story
Automation keeps Spotify's ad business growing year over year.
Learn how the streaming giant boosted advertising sales and improved productivity.
Customer Story
Jaipur Rugs weaves efficiency and ease into sales and service with Salesforce
Jaipur Rugs is delighting customers by streamlining their entire journey – from engagement, to purchase, to service. And with automation + rich data, employees are doing their best work.
Customer Story
TVS Motor drives genuine customer connections with Salesforce
A 360-degree customer view is helping TVS Motors engage with customers at a deeper, more personal level
Customer Story
Kalpataru helps customers make better-informed home purchases with Salesforce
With a single source of customer truth, sales reps are personalising customer conversations, and simplifying home-buying decisions.
Customer Story
Thermax Limited powers sales and service excellence with Salesforce
With a 360-degree view of customers and assets, Thermax Limited is selling smarter, delivering better customer service, and resolving onsite equipment issues faster.
Customer Story
REVA University makes student lifecycle management simple and seamless with Salesforce
REVA University is wowing students, faculty, and parents with automated processes, instant access to information, and connected experiences across the student journey.
Customer Story
Mahindra & Mahindra gives dealers and customers a smooth ride across touchpoints with Salesforce
Mahindra & Mahindra has united 18,000+ dealership users and 400+ call centre agents on a single platform, enabling them to deliver connected customer experiences.
Customer Story
Kotak Mahindra Bank powers unified, omni-channel customer experiences on Salesforce
A single source of truth for sales and service is helping Kotak Mahindra Bank approve loans faster, cross-sell better, and resolve more service requests in less time.
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