Salesforce named a Leader in IDC MarketScape for National Civilian Government AI-Powered Personalized Digital Experiences.
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Agentforce Public Sector (formerly Public Sector Solutions)
Public Sector Solutions
Deploy AI agents to multiply your workforce, achieve efficiency, capacity, and trust. Unlock new service capacity and drive efficiency by scaling digital operations. Build constituent trust on a flexible, deeply unified platform.
Public Sector Solutions Innovations
Agentforce
Deliver on the mission faster with AI, purpose-built for public service. Agentforce, a proactive group of AI agents, helps accelerate your teams and improve service. It boosts efficiency in recruitment and complaint management while assisting the public with benefits and job recommendations.
Simplify HR operations with Public Sector Solutions.
Improve your agency’s employee experience and achieve greater operational efficiency with Agentforce Public Sector. Discover how to attract top talent with AI-driven tools, make onboarding easier for new hires, empower employees with a unified information hub, and automate key services like IT and benefits requests.
Asset Management for Public Sector Solutions
Salesforce's asset management solutions help agencies optimize their assets across social housing, evidence, and benefits. By providing a clear and centralized view of asset details and status, agencies can improve service delivery, reduce losses, and ensure compliance. This heightened accountability and transparency builds public trust.
Drive efficiency and equity in court systems.
Public Sector Solutions Courts Case Management delivers the tools you need to optimize operations. Leverage AI-driven automation, streamlined case management, and secure collaboration to enhance workflows for a transparent, efficient, and equitable experience for justice agencies and individuals.
What can you do with Public Sector Solutions?
Serve constituents more efficiently with a CRM purpose-built for the public sector, featuring prebuilt data models, processes, intuitive UI, and analytics. Provide better experiences on a deeply unified platform which brings together data, AI, trust and industry-specific actions.
Deploy faster with out-of-the-box applications.
Transform government benefit programs. Cut costs with automation and help constituents get the right information and services faster with guided digital processes.
Get funding to grantees faster. Guide grantees from start to finish with digital self-service and quickly launch new programs with pre-built templates
Digitise and speed up license, permit, and inspection. Improve customer experience with self-service portals and reduce paperwork with digital forms.
Navigate complex investigations. Enhance accuracy, reduce resolution time, and make evidence-driven decisions with guided flows and secure collaboration.
Unlock government digital service delivery.
Improve efficiency by routing cases based on staff capacity and case type. Unlock data and track program impact with real-time insights.
Connect to constituents in a whole new way. Anticipate constituent needs and deliver timely, relevant service with a unified view of relevant data.
Help constituents find answers to their questions by setting up a self-service site. For more complex questions or issues, constituents can submit a case with a quick web form.
Reduce paperwork by making even the most complex forms digital with little or no code. Create guided experiences with forms that react and adjust as information is input.
Tap into digital labor to enable your employees
Review resumes faster by automatically helping ensure application completeness and assessing skills and education. Give summaries to your recruiters and managers to help them assess candidates rapidly. Guide aspiring candidates through the application process with AI-powered job recommendations.
Empower agencies with AI-enabled complaints processing. Quickly assess complaints, gather relevant information, create an investigation, and resolve issues more efficiently through natural language queries. Allow public to create cases through conversations in natural language without need of any policy or jurisdiction knowledge
Improve compliance through automated flows. Receive recommendations on code violations, manage enforcement actions and automate regulatory fee calculations to accelerate enforcement
Enable constituents to find applicable benefits, check pre-screening eligibility, and gather required information upfront using AI. This helps speed up the application process, reduce errors, and lessen the burden on agency employees.
Extend the power of Public Sector Solutions with the following Salesforce products:
MuleSoft for Public Sector
Connect any data, system, or AI model securely and automate tasks and processes wherever they run.
Government Cloud Plus
Scale and secure apps on a FedRAMP High-authorised platform.
Slack for Public Sector
Slack is a secure space to connect your team, tools and data with the contractors, nonprofits and government agencies you work with every day.
Tableau for Public Sector
Improve outcomes and public trust with data-driven decisions.
Public Sector Solutions Pricing
Find the right Public Sector Solutions edition for your business needs.
Everything you need to maximise ROI.
From support, expert guidance, and resources to our trusted partner ecosystem, we’re here to help you get more value from Salesforce in the AI era.
Hit the ground running with public sector resources.
Demo
Benefit Management
See how to transform experience and efficiency of government benefit programs
Demo
Grants Management
See how to get the right funding to the right grantees faster, with automation.
Demo
License and Permit Management
See how to accelerate intake through approvals with a digital-first approach.
Blog
3 Ways Better Technology Can Transform Government
Learn how public sector entities can deliver the same level of service that people expect from big brands.
Ready to take the next step with the #1 AI CRM for government?
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Try Public Sector Solutions for 30 days with sample data. No credit card, no installations.
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