Salesforce Blog — Helpful articles about AI, data, and CRM

AI Agents: The Future of Business Applications

AI agents are set to become ubiquitous in our daily lives. Here's how they work and how they are transforming business and application development alike.

An illustration showing a woman holding a cup of coffee and looking at a robot working.

Lisa Lee

Regulators, academics and politicians are calling for independent AI audits as a way to protect the public from AI’s potential harms. How to prepare.

Jody Farrar

We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works.

Photo of a saleswoman and a customer in a boutique clothing store, looking at a tablet / zero copy integration

Martin Kihn

How can a customer data platform complement your data warehouse? By providing instant access to data without a lift-and-shift.

Lisa Lee

Purpose-built agents are focused on one specific job. And they boast a superpower most GPT-based tools can’t match: they take action and get real work done.

Illustration of a woman giving a high five to a robot / AI agents

Silvio Savarese

AI agents and assistants have the ability to take action on a user’s behalf, but each serves a distinct purpose.

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Belal Batrawy

Learn how to use technology to reach the right prospects and build deeper relationships.

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Most companies will not build their own LLM. We’re sharing the universal challenges of off-the-shelf LLMs and how to address them.

An illustration of a woman emptying a large container of shapes and blocks into the opened-lid head of a robot

Lisa Lee

AI plays a key role in personalized customer experiences. But a data platform that connects the dots between every data point is the real hero.

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Justin Lafferty

You don’t have to be boring and corporate to connect with your audience. With creativity, authenticity, and AI, you can stand out in the feed.

Two coworkers, a man and a woman, sit at a table in a warehouse, looking at a laptop / large language models

Kaushal Kurapati

Generative AI can help businesses run more efficiently and better connect with customers. Learn more about large language models, the technology that powers it all.

Lisa Lee

Every AI platform and copilot out there is built on reams of data. But the most accurate and relevant ones are built on data and metadata. Here's why that matters.

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