Salesforce Blog — Helpful articles about AI, data, and CRM

5 Myths About Autonomous Agents

Think you know agents? Think again. We’ll debunk some common myths surrounding AI agents and show why these misconceptions could be holding your business back.

An illustration showing a woman holding a cup of coffee and looking at a robot working.

Christophe Coenraets

AI agents are set to become ubiquitous in our daily lives. Here's how they work and how they are transforming business and application development alike.

Jody Farrar

We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works.

Lisa Lee

Regulators, academics and politicians are calling for independent AI audits as a way to protect the public from AI’s potential harms. How to prepare.

Illustration showcasing artificial intelligence (AI) tools for small businesses.

Caylin White

Looking for help choosing the right AI tools for your SMB? We’ve got you covered.

Photo of a saleswoman and a customer in a boutique clothing store, looking at a tablet / zero copy integration

Martin Kihn

How can a customer data platform complement your data warehouse? By providing instant access to data without a lift-and-shift.

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AI Agents: The Future of Business Applications

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The 3 Types of Leadership Styles in Business – Which One Is Right for You?

Ari Bendersky
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How Marketers Can Connect With Generation Alpha

Nick Feldman

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Samuel Holzman

Tune in to these exceptional podcasts and elevate your sales performance.

Sales prospecting tools: Two men looking at a touch screen with dashboards and charts

Belal Batrawy

Learn how to use technology to reach the right prospects and build deeper relationships.

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Purpose-built agents are focused on one specific job. And they boast a superpower most GPT-based tools can’t match: they take action and get real work done.

Illustration of a woman giving a high five to a robot / AI agents

Silvio Savarese

AI agents and assistants have the ability to take action on a user’s behalf, but each serves a distinct purpose.

A shopper is looking at their smartphone and considering whether to make a purchase using a QR code: the future of commerce

Lauren Wallace

To plan for 2025, leaders will prioritize unified commerce and thoughtful implementations of AI.

An illustration of a woman emptying a large container of shapes and blocks into the opened-lid head of a robot

Lisa Lee

AI plays a key role in personalized customer experiences. But a data platform that connects the dots between every data point is the real hero.

Two coworkers, a man and a woman, sit at a table in a warehouse, looking at a laptop / large language models

Kaushal Kurapati

Generative AI can help businesses run more efficiently and better connect with customers. Learn more about large language models, the technology that powers it all.

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