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Service
Industry Leaders Highlight the 3 Trends in Customer Service You Need To Know Now
Elevated customer expectations, a bump in digital investment, and a concentration on customer service as a career path are changing the industry forever. These Trailblazers are refusing to be left behind.
Marketing
Vimeo’s Video Marketing Strategy Promotes Stories of Small Business Success
Vimeo CMO Harris Beber explains his team’s pivot to document eight small business stories in just 12 days at the dawn of pandemic lockdown.
Digital Transformation
What Does Salesforce Do?
Many people ask, “what does Salesforce do?” In this post, we answer some basic questions you have about our company and products. Learn about Salesforce.
Service
Want Happier, More Engaged Customers? Define Your Digital Customer Service Strategy
Learn how to win over loyal customers with strategic pain point analysis, efficient self-service tools, and intelligent automation.
Marketing
How Lyft Used an Account-Based Marketing Strategy To Help Essential Workers
Lyft’s account-based marketing (ABM) strategy helped them pivot their business to support essential workers.
IT
What Is a CMS?
Discover how a CMS makes it possible to build and deliver content on any device or platform.
Editors' Picks
Featured Series
Tips for Sales Leaders
Win more deals with advice from top experts in the field.
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Dear Wiz: How Do I Get My Sales Reps To Use a CRM?
Do you have questions about sales ops and how to get sales reps to adopt your customer relationship management platform? Dear Wiz has answers.
How To Move To a Subscription Business Model in 2021
Adopt a subscription business model for your company and give customers the products, services, and experiences they want, the way they want them.
Featured Voices
Small Business
Free Resources To Help Small Business Women
These no-cost tech, media, financial, and health tools can help small business women on the journey to business and leadership success.
Service
3 Ways Field Service Protects Revenue for Discrete Manufacturers
Discrete manufacturers are tapping into field service to capture revenue. Here’s how.
Commerce
How a Progressive Web App (PWA) Can Make Your Website Work Like an App
Brands need to deliver the fast experience of a native mobile app to a much larger online audience.
CEO
Why the Employee Has Become the #1 Stakeholder for Every Business
As we enter our second year of the pandemic, the employee emerges as the top stakeholder, requiring a new operating model moving forward.
Small Business
New Data: Why 2021 Is the Year To Transform Small and Medium Business Customer Support
SMBs are investing in new and better training for their support agents in response to growing customer expectations.
Featured Series
Inspiring Customer Stories
These companies are radically transforming and innovating in real time.
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For Deloitte Digital, Trust Played a Central Role in 2020
For good reason, trust factors into everything a company does.
3 Ways To Become a Data Superhero
Hear from Zulily’s lead data analyst about how Tableau and Google BigQuery help to save the day.
