As it informs more business decisions and transforms your relationships with customers, leaders must understand its potential, its use cases, and its risks. Start by asking the right questions.
Some companies are AI-ifying their products without ensuring customer data is 100% protected. Here's how your business can leverage the productivity gains of AI without giving away your most sensitive data.
We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works.
Generative AI can help businesses run more efficiently and better connect with customers. Learn more about large language models, the technology that powers it all.
Here are 7 easy ways to boost your data skills using Trailhead, the free online learning platform from Salesforce.
Help everyone in your company understand key generative AI terms, and what they mean for your customer relationships. Fun fact: This article was (partially) written using generative AI.
Expert insights and practical how-tos to help you develop your career, connect with Trailblazers, learn Salesforce, and earn certifications.
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Employers increasingly want to utilize AI, but employees and candidates lack the skills. Now, anyone can skill up on AI with new Trailhead learning.
Anyone can succeed with Salesforce for free, no matter their background or area of expertise.
When your agents and AI team up, they can transform customer service for everyone. Here’s how you can begin using this technology today.
Learn how to become a customer company through IT and AI implementation to create seamless customer experiences.
While some of the most impactful AI tools for businesses are still being developed, your business can take these key steps now to get your data house in order.
There’s a lot to know about data, especially with the emergence of generative AI. This glossary of key terms will help everyone in your company understand the power of real-time, actionable data.
Get the latest news around generative artificial intelligence regulations and insights from our director of global public policy on how it can affect your business.
Data is no longer just a competitive advantage. It is critical to the health—and often the survival—of an organization.
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Consistent sales projections start with open access to data — for everyone from rep to exec. Here’s how to do it.
Data charts are the linga franca of business, but they're often incomprehensible. Here are 5 easy ways to make your data visualizations sing.
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