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CEO
How Accenture Is Outmaneuvering Uncertainty
Accenture's Julie Sweet chats with Marc Benioff about how she guides Accenture with agility and helps their clients turn the challenges of the COVID-19 crisis into meaningful change.
Customer Engagement
How Focusing on the Customer Experience Helped Sonos Fuel 300% YOY Growth
Unique customer-centric content, flexible online retail, and personalized marketing messages quickly paid off for this audio brand during COVID.
Retail
Global Digital Sales Grow 36% on Cyber Week: 4 Findings and What They Mean for the Rest of the Shopping Season
Shoppers across the globe spent a record $270 billion online this Cyber Week, outpacing bullish projections.
Marketing
Marriott Digital Services’ Business Model Was Turned On Its Head During the Pandemic — See How It Got Things Right
Agility matters. Data can help.
CEO
This Construction Company Tackled The Gender Employment Gap and Went 95% Virtual
And they did it all during the pandemic.
Leading Through Change
How Software Subscriptions Helped Cisco Earn More Than Half Their Revenue
EVP and Chief Customer Experience Office Maria Martinez talks about how this hardware giant shed their skin.
Editors' Picks
Featured Series
Tips for Commerce Leaders
Dive into trends and insights impacting the future of commerce.
See All Stories
Global Digital Sales Grow 36% on Cyber Week: 4 Findings and What They Mean for the Rest of the Shopping Season
Shoppers across the globe spent a record $270 billion online this Cyber Week, outpacing bullish projections.
2020: The Year Order Management Changed Forever
Five new trends are shaping shopping in the future, and order management has never been more important. Stay on top of these trends to keep deliveries accurate and on-time, keep customers happy, and position yourself for growth as the economy reopens.
Featured Voices
Marketing
Marketers, Have a CRM And Think You Don’t Need a Customer Data Platform? Think Again
You already have a CRM, so you might think you’ve got all your bases covered. But together, CDPs and CRMs form an unbeatable one-two punch.
Sales
Dear Wiz: How Should Sales Ops Be Compensated?
Do you have questions about sales ops and working as a sales ops pro? Dear Wiz has your answers.
Seasonal Release
The Top 5 Most Treasured Winter ’21 Features
Here are the top five requested features among hundreds and how to use them.
Future of Work
With Vaccines on the Horizon, Here’s How Business Leaders Can Plan Ahead
Bolstered by the much-needed good news of vaccines from Pfizer and Moderna, businesses still face many questions. Here’s what they should consider now as they look ahead.
Healthcare and Life Sciences
How Clinicians – Aided by Technology – Achieved a 70% Reduction in NAS Infant Intensive Care
Healthcare consumers expect retail-like experiences, yet most healthcare payers are failing to meet these expectations.
Featured Series
Inspiring Customer Stories
These companies are radically transforming and innovating in real time.
See All Stories
How Hilton Saved $1 Billion in Energy Costs, Retains Talent, and Delights Customers
Research shows that happier employees bring you happier customers and more revenue.
Deloitte’s Managing Principal Discusses Tech, Teams, and the Future of Work
Jason Girzadas talks about how technology ushered Deloitte through the pandemic.
