Salesforce Blog — News and Tips About Agentic AI, Data and CRM

1 Million Support Requests Handled by Agentforce, and We’re Just Getting Started

How Agentforce helps humans and AI achieve more together, helping to deliver faster answers and deeper impact.

Image of Agentforce on Help displaying one million support requests handled.

Using AI in the C-suite helps you hone your strategic vision and signals to employees that AI use isn’t optional, but expected. Here’s how.

Jody Farrar

Let’s explore what Salesforce does, the ways it helps strengthen customer relationships, and how the world’s #1 AI CRM empowers businesses to create limitless digital labor with autonomous agents.

Illustration of a woman sitting at a desk, with arrows pointing to charts and graphs from her laptop.

Justin Lafferty

We built Data Cloud to get a unified view of the customer journey, and now it powers our apps, flows, and agents. Here’s what we learned along the way.

Illustration showing human teams working with AI.

Daniel Bhak

What it really means to start working with AI — less about replacement, more about reimagining teamwork.

Andy Bergman

Learn in-demand skills, get hands-on experience, and connect with the community.

Editors' Picks

1

LLMs and Copilots Alone Won’t Save You: Why You’re Doing Enterprise AI Wrong

Patrick Stokes
2

Think AI Agents Are Impressive Now? Just Wait

Lisa Lee
3

What is Trailhead? All About Salesforce’s Free Online Learning Platform

Andy Bergman

Featured Series

Sales

Get insights, and streamline processes with the latest Sales trends, insights, and conversations.

See All Stories

How to increase sales: A woman uses a tablet.

Marcus Chan

Boosting your sales can drive significant revenue, paving the way for business expansion, innovation, and enhanced customer service.

Sales reps reading a sales playbook with a checklist and a magnifying glass

Niraj Kapur

Help your team succeed with the sales plays they need to close every deal.

Featured Voices

A pilot lets you test an agent and address any challenges before rolling it out. Follow our 10-step plan to deployment.

A man in a business suit walks up a set of stairs: agentic AI pilot launch

Laura Hilgers

Missy Roback

More companies than ever are piloting AI agents, but many projects stall. Don’t worry: We’ve got tips to help you get back on track to deployment.

Lisa Lee

A human-AI workforce doesn't eliminate the need for strong leadership — it transforms it. Here’s how to build a powerful partnership on your blended team.