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Thought Leadership
Signals of Change: How the Pandemic Will Shape Our Future
Explore the signals and trends set to outlast the pandemic and shape our future.
Leading Through Change
This Is How Sonos Tripled Online Sales During a Pandemic
“We jumped ahead five to 10 years in a quarter,” says Patrick Spence, CEO of Sonos speakers, in conversation with Salesforce's Adam Blitzer. In this live conversation, Spence reveals how DTC sales shot up 300% YOY.
Customer Experience
Why Customer Engagement Will Never Be the Same, According To 15,600 of Them
Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. (And other research findings.)
Commerce
How To Uplevel Smart Merchandising This Holiday Season
In this unpredictable economy, AI looks like a great bet to deliver 1:1 shopping experiences.
Reopen Safely
Why Clear Masks Benefit Most People, Not Just Those With Disabilities
It's a clearer path to communication for those who benefit from reading lips.
Business as a Platform for Change
A 360-Degree View of 15,000 High School Students Helps Keep Their Education on Track
See how tech can use its platform to make positive impacts in communities.
Editors' Picks
Featured Series
Tips for IT Leaders
How today's IT leaders are reimaginging the employee and customer experience.
See All Stories
5 Ways IT Leaders Can Reimagine Employee Experience
It's time to prioritize employee experience, reimagine the workplace, and enable everyone to work from anywhere.
Let’s Get Digital: How Mobile Apps Can Help the Fitness Industry Survive and Thrive
It's all about the "gym-at-home" experience.
Featured Voices
Business as a Platform for Change
Difficult Conversations Are Unavoidable — Here’s How One Ethicist Has Them
Rachel Gillum, Ph.D., shares how to have difficult conversations, in the workplace, with your customers, and beyond.
CEO
Enhance the CRM Experience With Collaboration, Chat, and Work-From-Anywhere Technology
We're using the best Salesforce technology to improve the CRM experience — from anywhere.
Leading Through Change
PPE in Just Six Weeks: How Honeywell Quickly Organized and Started Manufacturing To Meet COVID Demand
Inspired by poverty as a teenager, Que Dallara, president and chief executive officer of Honeywell Connected Enterprise, launched her first business: a three-room classroom that took over her family home. She tells Bill…
Small Business
4 Small Business Marketing Tools To Help You Deliver Big Results
Our latest SMB Trends report says 41% of SMBs use marketing automation, and another 25% will use it in the next 12 months.
Service
Customer Service Is About People, Even When It’s Powered by Technology
This company relies on Service Cloud Voice to scale their customer service and support employees.
Featured Series
Inspiring Customer Stories
These companies are radically transforming and innovating in real time.
See All Stories
PPE in Just Six Weeks: How Honeywell Quickly Organized and Started Manufacturing To Meet COVID Demand
Inspired by poverty as a teenager, Que Dallara, president and chief executive officer of Honeywell Connected Enterprise, launched her first business: a three-room classroom that took over her family home. She tells Bill…
On the Front Lines of Retail: Why We Used AI To Drive Stronger Customer Engagement
It's time to make the right connections with customers.
