A Harvard Business Review Analytic Services report finds that getting the customer experience right is more important in Retail than in all other industries combined.
Retailers are seeing a new business model emerge where physical and digital realities coexist, stores never close, and shoppers are seeking the next big thing.
We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works.
With many offices remaining closed, companies have an opportunity to better integrate younger workers into their culture.
Commit to a plan for 2022 action, fueled by optimum digital buying experiences, team alignment, and customer-centric selling.
Some schools are introducing innovative tech-focused programs to give students skills employers actually want. Industry should take notice, and get involved.
Businesses have a unique opportunity to address climate change and help people live more sustainably through the products and services they provide. Learn how your business can make an impact.
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How can companies turn big climate pledges into real action? The changes required could be bigger than you think.
The U.S. lags behind other countries in mandating corporate sustainability reporting. That’s likely to change, and organizations will need to adjust.
Meeting fatigue is real, so we undertook an experiment: cancel all of them. The results offer lessons for other businesses.
The pandemic has underscored the importance of a trusted technology partner, capable of adjusting as your organization and market needs demand.
It’s challenging to host productive conversations about workplace culture across a geographically distributed team. That's where Open Space meetings come in.
Better order tracking, a broader social reach, and an insightful chatbot added personalized service and helped the business scale from a flagship to a franchise. And they employ hundreds of people with disabilities – including their own kids.
Marketers need to rewrite their email best practices as historic KPIs lose relevance. We’re here to help.
Expert insights and practical how-tos to help you develop your career, connect with Trailblazers, learn Salesforce, and earn certifications.
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Our Black Trailblazers are setting big goals, reaching their career milestones, and inspiring others along the way. We're spotlighting outstanding Black Trailblazers in the community.
Earning a Salesforce certification proves to you, recruiters, employers, and the world at large that you’ve got skills! Whatever role you serve in your organization — administrator, architect, developer, marketer, or consultant — we’ve got a certification that can give your career a boost.
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