The Generative AI Stories You Cared About Most in 2023
Our most-read generative AI blog posts of 2023 all had something in common: They showed business leaders were hungry for practical guidance.
This Company Saved Millions with AI – Here’s How
Schneider Electric has done what many companies have found difficult: get a return on an AI investment. Their approach can work for your generative AI plans.
What Does Salesforce Do?
We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works.
Building Trust in AI Needs a Human Touch
Research: Customers and users want a ‘human in the loop’ to interact with the generative AI system.
Build, Test, and Ship Your AI App — A Roadmap for IT Managers
Here are 5 things you need to consider before you build an AI-powered app.
Here’s How I Advise Anxious C-Suites To Approach Generative AI
Many business leaders are privately jittery about generative AI. They know they need to do something, but they’re stuck on what, and how. Here’s how I break it down for them.
Editors' Picks
Featured Series
Sales
Get insights, and streamline processes with the latest Sales trends, insights, and conversations.
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How to Get the Most Out of a Sales Call
Perfect your sales calls using these sought-after tips from sales experts.
The Secret to Better Forecasting? Data, People, and Processes
Bring in the right people, then emphasize data accuracy at every stage of the sales process.
Featured Voices
How Generative AI is Revolutionizing Application Development
Generative AI is revolutionizing app development with large language models that can not only generate content but also orchestrate code building blocks and solve new problems without ever gathering requirements.
Is Your Generative AI Making Things Up? 4 Ways To Keep It Honest
Generative AI sometimes returns incorrect information, known colloquially as “AI hallucinations.” Here’s what you can do to protect your business and customers.
Financial Services
Article
Automated Onboarding is Now Easier With AI
Automated onboarding for wealth firms reduces annoying pain points and significantly improves the experience for both advisors and clients.
Is Your Organization Ready for AI? 5 Data Leaders Share Real-World Tips
Keep your relevancy and keep your standards: The new "rules of AI" for business need both.
AI
Article
What Generative AI Leaders Know That You (Probably) Don’t
High performers spend more than 20% of their digital budgets on AI, but that’s just the beginning. Here’s what you can learn from companies leading the pack.
Featured Series
Service
Stay ahead in the game with the latest cutting-edge trends and expert tips, where innovation meets customer satisfaction.
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Customer Service Analytics: How to Make Sense of All Your Data
Turn customer interactions into insights that help your business improve with service intelligence.
What Is Net Promoter Score — And Is It Worth Tracking? Let’s Talk Pros and Cons
Some service leaders swear by Net Promoter Score, while others think it’s obsolete. We asked our Trailblazer community to weigh in. Here’s what they told us.
