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Digital Transformation
Bentley Motors Accelerates Growth Through Connecting Customer Data
Despite auto industry stagnation, Bentley Motors has been able to increase vehicle demand by 20% while getting closer to their customers.
Customer Engagement
How Focusing on the Customer Experience Helped Sonos Fuel 300% YOY Growth
Unique customer-centric content, flexible online retail, and personalized marketing messages quickly paid off for this audio brand during COVID.
Digital Transformation
What Does Salesforce Do?
Many people ask, “what does Salesforce do?” In this post, we answer some basic questions you have about our company and products. Learn about Salesforce.
Digital Transformation
How PayPal Supports Its Global Business Community, Safely and Quickly, During the Pandemic
Employee experience (EX), sales team support, and a modern, secure API infrastructure helped prep this financial giant for success.
Employee Experience
Why the Future of Automation Is Human
Automation technology allows us to thrive in our everyday work by using distinctly human strengths. See how it can positively impact employee experience.
Business as a Platform for Change
How a Growing Coffee Chain Boosted Its Online Business During COVID-19
There are companies that do good. And then there’s Bitty & Beau’s Coffee. What started as a single coffee shop in Wilmington, N.C. to employ people with disabilities has sprouted into a franchised…
Editors' Picks
Featured Series
Tips for Commerce Leaders
Dive into trends and insights impacting the future of commerce.
See All Stories
Global Digital Sales Grow 36% on Cyber Week: 4 Findings and What They Mean for the Rest of the Shopping Season
Shoppers across the globe spent a record $270 billion online this Cyber Week, outpacing bullish projections.
2020: The Year Order Management Changed Forever
Five new trends are shaping shopping in the future, and order management has never been more important. Stay on top of these trends to keep deliveries accurate and on-time, keep customers happy, and position yourself for growth as the economy reopens.
Featured Voices
Leading Through Change
Zoom Connected With 30x Users in Just 5 Months; Here’s How
And CIO Harry D. Moseley came out of retirement to watch it bloom.
Retail
Global Digital Sales Grow 36% on Cyber Week: 4 Findings and What They Mean for the Rest of the Shopping Season
Shoppers across the globe spent a record $270 billion online this Cyber Week, outpacing bullish projections.
Marketing
Marriott Digital Services’ Business Model Was Turned On Its Head During the Pandemic — See How It Got Things Right
Agility matters. Data can help.
CEO
This Construction Company Tackled The Gender Employment Gap and Went 95% Virtual
And they did it all during the pandemic.
Leading Through Change
How Software Subscriptions Helped Cisco Earn More Than Half Their Revenue
EVP and Chief Customer Experience Office Maria Martinez talks about how this hardware giant shed their skin.
Featured Series
Inspiring Customer Stories
These companies are radically transforming and innovating in real time.
See All Stories
Bentley Motors Accelerates Growth Through Connecting Customer Data
Despite auto industry stagnation, Bentley Motors has been able to increase vehicle demand by 20% while getting closer to their customers.
How PayPal Supports Its Global Business Community, Safely and Quickly, During the Pandemic
Employee experience (EX), sales team support, and a modern, secure API infrastructure helped prep this financial giant for success.
