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Employee Experience
Worried About Losing Employees? Better Mentoring Could Help
Mentoring is the best tool we have for connecting a virtual workforce and helping underrepresented employees gain connection and community in the workplace.
Salesforce Culture
Learn To Find Your Voice and Gain Confidence at Work
Salesforce’s Chief Philanthropy Officer Ebony Beckwith and Chief Engagement Officer Cristina Jones discuss on #BossTalks how using your voice can help you get ahead.
Digital Transformation
What Does Salesforce Do?
Many people ask, “what does Salesforce do?” In this post, we answer some basic questions you have about our company and products. Learn about Salesforce.
Future of Work
The Invisible Office and The Future of Remote Work
This is how companies are reimagining a new world of work, where the simplistic binary of home and office is obsolete.
Commerce
Beyond Milk: Satisfy Shopper Cravings for Kombucha and Convenience
Shoppers have increasingly sophisticated tastes and diverse requests for their grocery stores. Get them the foods they crave in the ways that work best for their lifestyle.
Service
You’ve Automated Your Customer Service Process – What’s Next?
This is how to evaluate your customer service automation efforts to see what’s improved for both customers and employees – and where to go next.
Editors' Picks
Featured Series
Tips for Sales Leaders
Insights and tools to future-proof your growing business
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5 Sales Forecasting Techniques I Wish I Knew About Earlier in My Career
A seasoned sales leader shares their proven experience with sales forecasting techniques that work.
Pipeline Reviews Are the Worst — Here Are 9 Easy Ways To Fix Them
Pipeline meetings can often be excruciating for reps and managers. But they don’t have to be. Here's how to fix common pipeline meeting mistakes.
Featured Voices
Digital Transformation
Digital Mortgage Lending Solutions Create Customer Longevity
Applying technology for mortgage lending solutions that deepen relationships.
Healthcare and Life Sciences
Why Decentralized Clinical Trials Are the Wave of the Future
The pandemic accelerated the use of digital and virtual technologies in clinical trials particularly around patient interaction and support. What will that mean going forward?
CEO
7 Data-Driven Reasons To Leave Work Early
Feeling burned out? You’re likely working too much. Harness these seven good reasons to leave work early today.
Service
There’s a Better Way to Solve Tough Customer Service Issues. It’s Called Case Swarming
Here’s how to stop escalating and start collaborating to help your service team reach resolutions faster with a case-swarming support model.
Commerce
How PetSmart Accelerates Digital Experiences to Drive Customer-Centricity
Digital customer experience (CX) technology helps PetSmart put pet parents at the center of every brand transaction. Here’s what your business can learn from its data-driven methods.
Featured Series
Inspiring Customer Stories
These companies are radically transforming and innovating in real time.
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How PetSmart Accelerates Digital Experiences to Drive Customer-Centricity
Digital customer experience (CX) technology helps PetSmart put pet parents at the center of every brand transaction. Here’s what your business can learn from its data-driven methods.
What Is a Cultural Transformation? Here’s Why It Matters for Small Businesses
If small businesses focused on people, relationships, trust, and values, they could create the great experiences customers, employees, and vendors want.
