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AI

How the Atlas Reasoning Engine Powers Agentforce

Autonomous, proactive AI agents are at the heart of Agentforce. But how do they work? Let's look under the hood.

A person interacts with a complex set of machine parts that represent the Atlas Reasoning Engine.

5 myths about agents

Think you know agents? Think again. We’ll debunk some common myths surrounding AI agents and show why these misconceptions could be holding your business back.

We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works.

An illustration showing a woman holding a cup of coffee and looking at a robot working.

Christophe Coenraets

AI agents are set to become ubiquitous in our daily lives. Here's how they work and how they are transforming business and application development alike.

inspector doing an AI audit

Regulators, academics and politicians are calling for independent AI audits as a way to protect the public from AI’s potential harms. How to prepare.

Illustration showcasing artificial intelligence (AI) tools for small businesses.

Looking for help choosing the right AI tools for your SMB? We’ve got you covered.

Editors' Picks

1

AI Agents: The Future of Business Applications

Christophe Coenraets
2

The 3 Types of Leadership Styles in Business – Which One Is Right for You?

Ari Bendersky
3

How Marketers Can Connect With Generation Alpha

Nick Feldman

Featured Series

Sales

Get insights, and streamline processes with the latest Sales trends, insights, and conversations.

See All Stories

Sales person smiling and looking at a laptop while thinking about sales performance management

As a sales leader, these are the 20 questions you should answer in order to improve sales performance.

Podcaster recording a sales podcast

Tune in to these exceptional podcasts and elevate your sales performance.

Featured Voices

Clara Shih

CEO of Salesforce AI

Christophe Coenraets

Senior Vice President, Trailblazer Relations

Sanjna Parulekar

Vice President, Product Marketing

Photo of a saleswoman and a customer in a boutique clothing store, looking at a tablet / zero copy integration

How can a customer data platform complement your data warehouse? By providing instant access to data without a lift-and-shift.

purpose-built agents

Purpose-built agents are focused on one specific job. And they boast a superpower most GPT-based tools can’t match: they take action and get real work done.

Illustration of a woman giving a high five to a robot / AI agents

Silvio Savarese

AI agents and assistants have the ability to take action on a user’s behalf, but each serves a distinct purpose.

A shopper is looking at their smartphone and considering whether to make a purchase using a QR code: the future of commerce

To plan for 2025, leaders will prioritize unified commerce and thoughtful implementations of AI.

An illustration of a woman emptying a large container of shapes and blocks into the opened-lid head of a robot

AI plays a key role in personalized customer experiences. But a data platform that connects the dots between every data point is the real hero.

View All Recent Stories

Featured Series

Service

Stay ahead in the game with the latest cutting-edge trends and expert tips, where innovation meets customer satisfaction.

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A group of people in a conference room celebrate Customer Service Week.

Kourtney Martin

Here are 4 ways to show your hard-working customer service reps that you’re invested in their success and well-being every single day.

An illustration of a woman and chatbot robot using AI in customer service

How can you do more with less in customer service? The answer is AI. Here’s what you need to know to set up for success.

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