As more customer service agents work remotely, managers need new tools to measure, mentor, and equip their teams for success.
When support call data is processed like any other digital channel, service teams can use automation to make life easier for both customers and agents.
Expert salespeople provide insightful tips and advice — and sometimes the best advice is served with a side of humor.
Learn how innovation helps agents solve cases the first time and improves their workplace experience.
Digital channels are driving more revenue, customers want more transparency, and jobs are becoming more tech-driven.
The phone remains an essential service channel for delivering fast and empathic service. Here’s how to make every call count.
By disentangling customer information siloed across multiple systems, utilities can unite marketing, sales, and service to give customers the experiences they want.
