IoT Cloud provides a layer on top of device-management platforms such as AWS IoT and Azure to ingest data at scale and make it actionable across other Salesforce clouds. Device functions, such as updating firmware, happen at the device-management layer. Functions that touch a customer, such as creating a case to address an impending product failure, happen in IoT Cloud.
IoT Cloud connects to your chosen IoT device platform(s) to ingest, transform, and enrich raw device data with context. Business users can then — with clicks, not code — create contextual business rules to drive measurable outcomes.