gartner

Marketing Cloud

Gartner Magic Quadrant for Digital Marketing Hubs 2017
Salesforce has been named a leader in digital marketing hubs — again.
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Sales Cloud

2016 Gartner Magic Quadrant for Sales Force Automation
Salesforce has been a Leader in the Gartner Magic Quadrant for SFA ten years running.
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Service Cloud

2017 Gartner Magic Quadrant for the CRM Customer Engagement Center
For the ninth year Salesforce for Service is named a leader. Read the report to find out more about our strengths and what sets Salesforce apart from the rest.
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App Cloud

2016 Gartner Magic Quadrant for Mobile Application Development Platforms (MADP)
Salesforce is recognized in the Leaders quadrant based on our ability to execute and our completeness of vision. See what Gartner has to say about our Heroku platform for mobile and our vision for MADP.
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2016 Gartner Magic Quadrant for Enterprise Application Platform as a Service
For the third year in a row, Salesforce is a Leader in Gartner’s evaluation of all enterprise aPaaS vendors.
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Commerce Cloud

2017 Gartner Magic Quadrant for Digital Commerce
For the second year in a row, Gartner has recognized Commerce Cloud as a Leader in the Magic Quadrant for Digital Commerce.
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gartner magic quadrant image

2016 Gartner Magic Quadrant for Digital Commerce
Demandware was named a Leader in the Magic Quadrant for Digital Commerce, based on its ability to execute and its completeness of vision.
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Demandware
Wave Analytics

Gartner Magic Quadrant for Business Intelligence and Analytics Platforms 2017
Wave Analytics advances from Niche player to Visionary.
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Demandware
Financial Services Cloud

Salesforce Financial Services Cloud drives Advisor/Client Connection
Learn the first impressions of Financial Services Cloud from Gartner’s wealth management analyst, Chuck Thomas, and CRM research lead, Tad Travis.
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forrester

Commerce Cloud

The Forrester Wave™: B2C Commerce Suites, Q1 2017
Learn why Forrester Research recognized Salesforce Commerce Cloud as a Leader in this year’s B2C commerce report.
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Forrester Commerce Cloud graphic
Community Cloud

The Forrester Wave™: Partner Relationship Management (PRM) Platforms, Q3 2016
See why Salesforce Community Cloud was recognized as a strong performer by Forrester and named Partner Community a gorilla in today’s PRM market.
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Marketing Cloud

The Forrester Wave™: Email Marketing Service Providers, Q3 2016
Discover how customer-focused teams are using email now - and why Salesforce’s tools were cited among those that lead the pack.
LEARN MORE


App Cloud

The Forrester Wave™:  Low-Code Development Platforms, Q2 2016
See why Salesforce was cited as a leader in Forrester’s Low Code Development Platform report.
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Service Cloud

The Forrester Wave™: Customer Service Solutions For Midsize Teams, Q4 2015
See how Salesforce is a leader in Customer Service Solutions For Midsize Teams and how it provides strong support of both B2B and B2C business models.
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idc

App Cloud

IDC White Paper Salesforce1 Platform: Accelerate App Dev with Huge ROI
Get the IDC white paper, sponsored by Salesforce.com, that shows how the Salesforce1 Platform delivers 520% ROI.
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Community Cloud

IDC MarketScape: Worldwide Enterprise Social Networks 2014 Vendor Assessment
IDC reports that the Salesforce platform has become the primary interface to integrate with other major enterprise applications.
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Pardot

IDC InfoBrief sponsored by Salesforce, Selling to the Information-Driven Business, May 2015
Learn how can marketing and sales work together to influence and improve the customer experience when the prospect is in the driver’s seat.
LEARN MORE

idc

CRM Technology Value Matrix 1H2017
Nucleus positions Salesforce as is a CRM leader in usability and organic functionality across sales, marketing and customer service.
LEARN MORE

Sales Cloud

Talent Plus: ROI Case Study
See how integrating Sales Cloud better with business operations got Talent Plus 650% ROI in just 2 months.
LEARN MORE

HD Supply: ROI Case Study
HD Supply Facilities Maintenance deployed Sales Cloud to support its growing sales organization and provide managers with greater visibility into its sales pipeline with an 750% ROI.
LEARN MORE

Market Focus Report: The Value of Social and Mobile for CRM
Adding social and mobile access capabilities to CRM increases productivity of sales people by 26.4%.
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Sales Cloud, Service Cloud

Wind River: Benefit Case Study
Wind River deployed Salesforce Sales and Service Cloud in order to replace an older system with limited functionality and on-premise constrictions.
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Service Cloud

Activision: A social customer service ROI story
Activision integrated Salesforce Social Studio with its Service Cloud.
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The City of Elgin: A public sector ROI story
The city of Elgin, IL, deployed Service Cloud with Knowledge Base, Chatter and Community Cloud to streamline the functioning of 19 departments and a 311 system for non-emergency issues and requests.
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Flexera Software: A customer service ROI story
Flexera Software deployed Service Cloud to streamline and consolidate their customer service and support process for greater visibility across customer relationships for an an 100% ROI.
LEARN MORE

Marketing Cloud

Room & Board: ROI Case Study
Room & Board achieves an ROI over 2875% from its relationship with Salesforce Marketing Cloud.
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Amplify: ROI Case Study
Learn how financial cooperative Amplify Credit Union achieved 1079% ROI in just 16 weeks through its use of Marketing Cloud.
LEARN MORE

idc

 
Sales Cloud, Service Cloud

Ovum Enterprise Case Study: Delivering Exceptional Service Across the Student Lifecycle
Read the latest evaluations of Industry-specific CRM platforms by an independent analyst — and learn how Salesforce comes out a market leader in the telecommunications space.
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Ovum Decision Matrix: Selecting a CRM Solution for Telecoms
Salesforce is a Market Leader for the second time in a row in communications industry-specific CRM. Ovum highlighted our strength in unified omnichannel customer experience delivery, social and mobile channel functionality and the partner ecosystem.
LEARN MORE

Community Cloud, Service Cloud

Shaping the Next Generation of Customer Service with Communities
See how community interaction can improve the overall brand or business experience by providing a self-service, peer-to-peer resource that empowers customers to take action before it hits public forums.
LEARN MORE

 

gartner

 
 
Marketing Cloud

Gartner Magic Quadrant for Digital Marketing Hubs 2017
Salesforce has been named a leader in digital marketing hubs — again.
LEARN MORE

MQ-MARKETING
Sales Cloud

2016 Gartner Magic Quadrant for Sales Force Automation
Salesforce has been a Leader in the Gartner Magic Quadrant for SFA ten years running.
LEARN MORE

MQ-SFA
Service Cloud

2017 Gartner Magic Quadrant for the CRM Customer Engagement Center
For the ninth year Salesforce for Service is named a leader. Read the report to find out more about our strengths and what sets Salesforce apart from the rest.
LEARN MORE

MQ-CRM
App Cloud

2016 Gartner Magic Quadrant for Mobile Application Development Platforms (MADP)
Salesforce is recognized in the Leaders quadrant based on our ability to execute and our completeness of vision. See what Gartner has to say about our Heroku platform for mobile and our vision for MADP.
LEARN MORE

MQ-MADP

2016 Gartner Magic Quadrant for Enterprise Application Platform as a Service
For the third year in a row, Salesforce is a Leader in Gartner’s evaluation of all enterprise aPaaS vendors.
LEARN MORE

MQ-aPaaS
Commerce Cloud

2017 Gartner Magic Quadrant for Digital Commerce
For the second year in a row, Gartner has recognized Commerce Cloud as a Leader in the Magic Quadrant for Digital Commerce.
LEARN MORE

Gartner MQ 2017 Graphic

2016 Gartner Magic Quadrant for Digital Commerce
Demandware was named a Leader in the Magic Quadrant for Digital Commerce, based on its ability to execute and its completeness of vision.
LEARN MORE

Demandware
Wave Analytics

Gartner Magic Quadrant for Business Intelligence and Analytics Platforms 2017
Salesforce Wave Analytics advances from Niche player to Visionary.
LEARN MORE

Demandware

forrester

Commerce Cloud

The Forrester Wave™: B2C Commerce Suites, Q1 2017
Learn why Forrester Research recognized Salesforce Commerce Cloud as a Leader in this year’s B2C commerce report.
LEARN MORE

Forrester Commerce Cloud
Community Cloud

The Forrester Wave™: Partner Relationship Management (PRM) Platforms, Q3 2016
See why Salesforce Community Cloud was recognized as a strong performer by Forrester and named Partner Community a gorilla in today’s PRM market.
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Forrester PRM
Marketing Cloud

The Forrester Wave™: Data Management Platforms, Q2 2017
Salesforce has received the top score in the Strategy Category among top data management vendors.
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Data Management Platform Providers

The Forrester Wave™: Email Marketing Service Providers, Q3 2016
Discover how customer-focused teams are using email now - and why Salesforce’s tools were cited among those that lead the pack.
LEARN MORE

Email Marketing Service Providers
App Cloud

The Forrester Wave™:  Low-Code Development Platforms, Q2 2016
See why Salesforce was cited as a leader in Forrester’s Low Code Development Platform report.
LEARN MORE

Service Cloud

The Forrester Wave™: Customer Service Solutions For Midsize Teams, Q4 2015
See how Salesforce is a leader in Customer Service Solutions For Midsize Teams and how it provides strong support of both B2B and B2C business models.
LEARN MORE

idc

App Cloud

IDC White Paper: The ROI of Building Apps on Salesforce
Get the IDC white paper, sponsored by Salesforce, that shows how App Cloud delivers 478% ROI.
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Analytics Cloud

IDC Report: Houghton Mifflin Harcourt Relies on Salesforce Wave Analytics to Enable Its Sales and Marketing Teams
See how HMH is using Wave Analytics to earn a five-year ROI of more than 200% and will break even on its investment in less than one year.
LEARN MORE

Community Cloud

IDC MarketScape: Worldwide Enterprise Social Networks 2014 Vendor Assessment
IDC reports that the Salesforce platform has become the primary interface to integrate with other major enterprise applications.
LEARN MORE

Pardot

IDC InfoBrief sponsored by Salesforce, Selling to the Information-Driven Business, May 2015
Learn how can marketing and sales work together to influence and improve the customer experience when the prospect is in the driver’s seat.
LEARN MORE

nucleus research

CRM Technology Value Matrix 1H2017
Nucleus positions Salesforce as is a CRM leader in usability and organic functionality across sales, marketing and customer service.
LEARN MORE

Analytics Cloud

Cloud Multiplies Analytics ROI by 2.3 Report
Read this report and learn why ROI on analytics solutions deployed to the cloud is higher than solutions deployed on-premise.
LEARN MORE

Sales Cloud

Talent Plus: ROI Case Study
See how integrating Sales Cloud better with business operations got Talent Plus 650% ROI in just 2 months.
LEARN MORE

HD Supply: ROI Case Study
HD Supply Facilities Maintenance deployed Sales Cloud to support its growing sales organization and provide managers with greater visibility into its sales pipeline with an 750% ROI.
LEARN MORE

Market Focus Report: The Value of Social and Mobile for CRM
Adding social and mobile access capabilities to CRM increases productivity of sales people by 26.4%.
LEARN MORE

Sales Cloud, Service Cloud

Wind River: Benefit Case Study
Wind River deployed Salesforce Sales and Service Cloud in order to replace an older system with limited functionality and on-premise constrictions.
LEARN MORE

Service Cloud

Activision: A social customer service ROI story
Activision integrated Salesforce Social Studio with its Service Cloud.
LEARN MORE

The City of Elgin: A public sector ROI story
The city of Elgin, IL, deployed Service Cloud with Knowledge Base, Chatter and Community Cloud to streamline the functioning of 19 departments and a 311 system for non-emergency issues and requests.
LEARN MORE

Flexera Software: A customer service ROI story
Flexera Software deployed Service Cloud to streamline and consolidate their customer service and support process for greater visibility across customer relationships for an an 100% ROI.
LEARN MORE

Marketing Cloud

Room & Board: ROI Case Study
Room & Board achieves an ROI over 2875% from its relationship with Salesforce Marketing Cloud.
LEARN MORE

Amplify: ROI Case Study
Learn how financial cooperative Amplify Credit Union achieved 1079% ROI in just 16 weeks through its use of Marketing Cloud.
LEARN MORE

nucleus research

Sales Cloud, Service Cloud

Ovum Enterprise Case Study: Delivering Exceptional Service Across the Student Lifecycle
See how Pepperdine University improved the student experience with institution-wide CRM with Salesforce
LEARN MORE

Ovum Decision Matrix: Selecting a CRM Solution for Telecoms
Salesforce is a Market Leader for the second time in a row in communications industry-specific CRM. Ovum highlighted our strength in unified omnichannel customer experience delivery, social and mobile channel functionality and the partner ecosystem.
LEARN MORE

Community Cloud, Service Cloud

Shaping the Next Generation of Customer Service with Communities
See how community interaction can improve the overall brand or business experience by providing a self-service, peer-to-peer resource that empowers customers to take action before it hits public forums.
LEARN MORE

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