Our customer success teams work alongside AI agents to stay one step ahead of customer needs. Those agents surface the right context in the moment, allowing you to build more trusted relationships and accelerate customer adoption.
At Salesforce, customer success isn’t just about support — it’s about strategy. Our team is made up of trusted advisors, relationship builders, and solution finders who help customers unlock the full power of our AI-driven platform. You’ll work alongside agents to partner closely with clients, collaborate cross-functionally, and guide businesses toward meaningful outcomes. Here, innovation goes beyond the product and extends into how we serve, support, and scale impact. With a culture centered on collaboration, career development, and wellbeing, this is a place where you can lead with purpose and grow with confidence.
I’ve had the chance to lead high-impact projects, grow into a more strategic role, and get quality mentorship from leaders. Everyone, from sales to product, is invested in helping our customers succeed, and that is incredibly rewarding.
Priyanka MongaCustomer Success Manager, Senior Manager, India
Leading in an environment where innovation is the standard pushes me, and my team, to think bigger every day. We don’t just embrace challenges — we turn them into competitive advantage, fueled by a culture that’s bold, fast, and deeply purpose-driven.
Jack KiatmysackRVP Customer Success Management, United States
During the internship, I had a safety net with constant guidance, but as a full-time employee, the biggest change was the increase in responsibility and ownership. I became the point of contact for customers.
Lasya Priya KaruturiAssociate Technical Support Engineer, India
Solution and technical architects are strategic advisors and problem solvers. You'll serve as a strategic advisor and business expert for our largest enterprise customers. No day is the same in this critical role at Salesforce.
Our customer success managers (CSMs) are trusted advisors, driving success for high-profile brands. You’ll help our customers get the most out of their investment, fostering increased product value and retention. This role is what makes us the customer company.
Customer success associates are key to our success. You’ll be at the forefront of customer engagement, maximizing product value, and fostering fierce loyalty. Get ready to build strong, trusted partnerships, while also building your career.
As a technical support engineer, you’ll ensure customer satisfaction by providing proactive support. You will collaborate across the company and become a Salesforce expert so you can provide exceptional service to our most strategic accounts.
Our customer support specialists help our customers achieve success — anywhere and anytime. In this customer-facing role, you’ll serve as the primary point of contact for customers to solve their most pressing business challenges.
Whether you’re leading accounts or rolling out solutions, we’ve built a culture that backs you up. From leadership coaching and growth programs to generous benefits and wellbeing resources, we make sure you have what you need to thrive inside and outside of work.
At Salesforce, you’re never doing it alone. Whether you’re partnering with sales to drive strategy, working with product to share feedback, or teaming up with support to solve a problem, we win as one team.
The Agentforce team is building a modular and multi-model framework to reimagine how agents work across enterprise environments. Learn how they work with inherently probabilistic systems, orchestrating a series of calls to different models, and using evaluation harnesses to assess performance.
The Data 360 team powers real-time AI experiences by activating metadata and enforcing governance at hyperscale. Learn how they scaled to 100K tenants, enabled millisecond-latency access, and enforced dynamic, attribute-based access control to deliver trusted, context-aware AI at enterprise scale.
The Agentforce Data Library team powers AI-driven customer interactions with high-accuracy, low-latency retrieval across millions of documents. Learn how they eliminated retrieval bottlenecks, improved response accuracy with confidence-weighted retriever selection, and achieved 99.99% uptime.
We're hiring across a variety of roles, including customer success managers, success architects, technical support specialists, solutions consultants, and more.
Prior AI experience isn't required for every role, but curiosity is. We provide comprehensive training and mentorship to help you build AI-related skills on the job. We believe in continual learning and are committed to your growth and development. Want to get a head start? Head over to Trailhead, our (free!) hub for all things AI. Trailhead has learning across every role and level empowering you to keep pace with innovation and succeed.
Our generative AI tools (oh, hey, Slackbot!) help surface valuable insights, identify potential risks, and suggest actionable steps, enabling you to focus on building strong relationships and driving real value for our customers. Agents are a key part of our platform, designed to enhance your ability to connect and support.
Every day is different, but you can expect a mix of strategic check-ins with customers, solution mapping, internal collaboration, and celebrating customer wins. It’s a dynamic and rewarding role where you’ll have a direct impact on our customers’ success.
We offer a range of opportunities for growth, from internships to leadership programs, industry certifications, internal mobility, and regular check-ins to align your career path with your goals. We’re committed to helping you develop the skills you need to succeed and advance.
We work with organizations across a diverse range of industries, including tech, media, finance, education, and more. This variety means you’ll always have new challenges to tackle and new knowledge to gain, keeping your role exciting and fulfilling.
Our customer success team is collaborative, customer-obsessed, and people-powered. Everyone works together to ensure our customers are successful and to support each other’s growth. It’s a positive, high-energy environment where everyone’s contributions matter.
Ready to take the next step? Apply today or join our Talent Community to stay in the loop on open roles, career tips, insider updates, and events near you. When the right opportunity pops up — you’ll be the first to know.
