Stream three days that will transform every part of your business.
Watch Dreamforce live and free
AI agents for energy and utilities
Maximize your operational efficiency, streamline field operations, and enhance every customer experience — with AI agents purpose-built for energy & utility companies on the world's #1 Agentic CRM for energy and utilities.
Get started today with AI agents purpose-built for energy and utilities
Leverage pre-built Agentforce subagents, grounded in grid, asset, and customer data — so service agents, field teams, and operations leads get actionable intelligence and workflow automation that's ready on day one.
Prebuilt Agentforce Subagents
Scale Personalized Customer Service
- Personalized Utility Experience: Create personalized experiences at scale with Agentforce, surfacing relevant programs, tariff options, and service recommendations based on each customer's billing history and account profile.
- Energy Customer Service: Resolve billing queries, outage updates, and service requests faster with Agentforce, bringing together customer interactions, service agreements, and account details to improve resolution rates.
Prebuilt Agentforce Subagents
Accelerate retail energy growth with AI powered insights
- Personalized Energy Experience: Increase conversion with Agentforce, recommending the right tariff, product, and engagement at the right moment based on each customer's billing history, case context, and account data.
- Clean Energy Advisory: Help customers navigate the shift to clean energy with Agentforce, comparing plans, surfacing incentives, and guiding electrification decisions based on their service agreements and case history.
Prebuilt Agentforce Subagents
Equip every field technician with AI-powered intelligence
- Field Summary: Give field technicians an instant, AI-generated job snapshot with Agentforce, pulling together asset history, work orders, and customer context so teams arrive prepared and resolve faster.
Build smarter agents with Energy & Utilities Cloud
Start fast with pre-configured building blocks, then easily customize your agents for any energy & utilities use case using low-code tools (Agentforce Builder) and natural-language authoring (Agentforce Script).
Trusted data foundation
Prebuilt data models, integrations, and kits — so AI agents are grounded in energy-specific context.
Prebuilt workflows
Prebuilt business logic, workflows, and processes tuned to energy operations.
Domain-specific insights
Contextual, actionable intelligence surfaced right where teams work, turning data into decisions.
Surface-agnostic expertise
Insights and workflows available wherever you work — product.slack, utility apps, and more.
Ready to take the next step with Agentforce for Energy and Utilities?
Start your trial
Try Agentforce Energy and Utilities free for 30 days. No credit card. No installations.
Talk to an expert
Tell us a bit more so the right person can reach out faster.
Watch a demo
Learn how Salesforce for energy and utilities accelerate time to value and transform the energy and utility customer experience.
Frequently Asked Questions
AI agents in energy and utilities are artificial intelligence (AI) components designed to perform specific tasks autonomously. These agents compliment your personnel by analyzing large amounts of data in real-time to act of behalf of your personnel and accelerate common front office and middle office tasks. For example, an AI agent can "read" a prospect's bill from a competitive supplier, propose a plan from your offerings and sign them up - without involving your sales team. Agents can also handle routing billng inquiries and move-in / move-out requests, freeing up your service reps for more complex questions. By automating routine tasks and providing actionable insights, AI agents help improve efficiency, reduce operational costs, and enhance service reliability.
Agentforce for Energy and Utilities offers several benefits, including increased operational efficiency, reduced asset downtime, and enhanced decision-making capabilities. It provides reduced cost of customer acquisition and reduced cost of customer service while increasing customer satisfaction. Agentforce for Energy and Utilities also accelerates new connections and stakeholder management which also increase customer satisfaction and help maintain regulatory compliance, as well as streamlining and simplifying engagement with both landowners, the community and regulatory stakeholders. The solution provides for Energy and Utilities-specific tools for field crews to ensure the operators get the right crew, with the right parts to the job site fast, and then home safe. The solution also supports predictive maintenance, reducing the risk of equipment failures and service interruptions. Additionally, Agentforce helps utilities integrate renewable energy sources, manage energy demand, and improve customer service through automation. Overall, it enables utilities to operate more efficiently, sustainably, and reliably.
Agentforce for Energy and Utilities bridges the front-office and middle-office to augement your personnel and aid in repetitive tasks such as customer acquisition, billing inquiries and move-in, move-out requests. Agentforce is scalable, adaptable, and integrates seamlessly with existing systems, making it a powerful tool for modernizing operations, enhancing customer satisfaction, and achieving sustainability goals.
Agentforce for Energy and Utilities is a specialized solution that uses predictive and generative AI to enhance operations within the energy and utilities sector. Since it is a core component of Energy & Utilities Cloud it leverages all of the contextual data and business rules of your CRM. It also integrates with existing systems to provide real-time insights, automate routine tasks, and optimize front office and middle office tasks.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.