Salesforce Blog — News and Tips About Agentic AI, Data and CRM

Emotive AI — which recognizes how you feel, not just what you want — will define the next era of customer experience.

AI agent and application testing illustration. People on a large laptop finding bugs in their code.

In a world of AI hallucinations and IT breaches, make sure that your AI agents meet only the most robust quality and security requirements with a scalable, unified testing strategy.

Jody Farrar

Let’s explore what Salesforce does, the ways it helps strengthen customer relationships, and how the world’s #1 AI CRM helps businesses become agentic enterprises.

4 authors

Imagine an AI assistant that forgets your project requirements between Monday and Wednesday, or one that takes 30 seconds to recall a simple preference you mentioned yesterday. This is the reality of AI…

Dashboards, robots and humans working together.

Lisa Lee

For years, organizations relied on static dashboards, reports, and human interpretation to make decisions. AI agents are collapsing the gap between insight and action.

Laura Hilgers

In this seamless ecosystem, conversations become actions, AI agents sit right in workflows, and workforces scale up or down to meet customer demand.

Editors' Picks

1

Why CRM Is the Trusted Foundation of the Agentic Enterprise

Jacob Lehrbaum
2

Think AI Agents Are Impressive Now? Just Wait

Lisa Lee
3

What is Trailhead? All About Salesforce’s Free Online Learning Platform

Andy Bergman

Featured Series

Sales

Get insights, and streamline processes with the latest Sales trends, insights, and conversations.

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How to increase sales: A woman uses a tablet.

Marcus Chan

Boosting your sales can drive significant revenue, paving the way for business expansion, innovation, and enhanced customer service.

Sales reps reading a sales playbook with a checklist and a magnifying glass

Niraj Kapur

Help your team succeed with the sales plays they need to close every deal.

Featured Voices

There's not enough manpower, or hours in the day, to follow up on the thousands of sales prospects coming onto our radar every day. Agentforce changed the game.