Behind the Build: Deploying Agentforce on Help.Salesforce

Name: Behind the Build: Deploying Agentforce on Help.Salesforce
Start: Wed, 12 Mar 2025 16:00:00 GMT
End: Wed, 12 Mar 2025 16:57:00 GMT

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Agentforce

Agentforce Service

Featured Speakers:

Jim Roth, President, Customer Success, Salesforce
Bernard Slowey, SVP, Digital Customer Success, Salesforce

At Salesforce, we set out to deliver enhanced customer success by introducing Agentforce on Help—an AI-powered tool that makes it easier for customers to find answers and get help faster. Join us to learn:

Why we deployed Agentforce on Help and the challenges we faced
How we built and improved the experience over time
Key lessons—what worked, what didn’t, and what we’d do differently
How we measure success and what’s next

You’ll leave with practical takeaways on using Agentforce to make customer success faster, smarter, and more effective.