Unlock Business Value with MuleSoft, Data 360, and Agentforce 360 for Healthcare Payers

Healthcare payers need to be on the forefront of technology adoption but continue to face hurdles with data harmonization and the complexity of managing disparate AI tools. This webinar focuses on how Agent Fabric, which allows for agent-to-agent communication — even outisde your ecosystem — can create a better, smoother, faster experience for members, providers, brokers, and employees, ultimately generating better health outcomes and a clear competitive advantage.

Join Salesforce data and AI experts Kyle Mey, Bruno R. Neves, Surabhi Ravishankar, and Ashif Mujib as they lay out a holistic strategy to address the data and integration challenges payers face and demonstrate how payers can realize immediate business value with the latest innovations in agentic AI. Then gain real-world insight from CareFirst Vice President and Chief Technology Officer, Bob Heyl, as he explains his vision for how CareFirst will be implementing and using these technologies at the Baltimore-based health plan.

• Understand the complementary roles of Data 360 and MuleSoft: This foundational synergy is critical for "data hydration," curating and bringing external data from mainframes, data lakes, and other sources into the Salesforce ecosystem.
• Conquer Agent Sprawl: Discover Agent Fabric, which was built to consolidate, operationalize, and provide governance for your agents, ensuring compliance and observation of agent activity.
• Enable Agent Collaboration: Learn how Agent Fabric, leveraging Agent-to-Agent (A2A) communication and the Model Context Protocol (MCP), provides an open standard for agents from any platform (such as Anthropic, Gemini, or Epic) to exchange information and actions in unison.
• Achieve Immediate ROI: Understand how these integrated solutions ensure a robust application layer that delivers immediate measurable outcomes rather than a multi-year payback period.

Join us for this technical yet simplified presentation to understand how to leverage the combined power of Data 360, MuleSoft, and Agent Fabric to maximize your Agentforce 360 investment.