Put Our 2024 Retail Predictions to Work: A Focus on Customer Experience

Featured Speakers:

Matt Ezyk,Director Of Ecommerce, Pet Supermarket
Michelle Grant, Director, Industry Insights, Salesforce

Inflation is expected to stabilize with some categories possibly experiencing deflation, and consumer sentiment seems to be on the rise. Our retail predictions focus on using your data to personalize and remove friction from the shopping journey to deliver an exceptional customer experience. We’ll discuss the following:

• Generative AI in Customer Service
• The Importance of Messaging Apps
• Marketing Personalization will Improve Marketing Effectiveness
• Apps are the Gateway to Customer Loyalty
• Immersive Shopping Reimagines Reality