The moment after purchase shapes loyalty. For complex products, it’s also when contact centers get flooded and returns begin. Join us to see how leading brands use the Agentforce Unboxing Agent to replace the paper manual with a guided, branded setup experience that starts when the customer scans a QR code on the box.
This drives fewer support calls, fewer returns, and happier customers. A top consumer brand saw a 34% reduction in contact-center voice volume across 15 SKUs, 15 regions and 16 languages within weeks.
In this session, you’ll learn:
- What an Unboxing Agent is and how it works.
- The outcomes it’s delivering for consumers and for the business, including fewer support calls and returns, faster product launches and insight into where customers get stuck.
- What the consumer experience looks like, in a live walkthrough from QR scan to guided setup and troubleshooting.
- How we partner together, with an overview of our engagement process.
- How to get started now, with a clear path to build an Unboxing Agent for your own products.
Walk away with a clear view of what it takes to launch an Unboxing Agent and the next step to begin.
What the Unboxing Agent is. It’s a Salesforce agent that replaces the paper manual. Customers scan a QR code on the box and land in a mobile chat that knows their exact model, then get step-by-step setup and troubleshooting from the brand’s own content. Brands see where customers get stuck, and service teams build content in an editor where AI turns a PDF guide into guided steps.
Featured Speakers
Krista Hardebeck
Cam Simmons
