Featured Speakers:
Brie Partridge, Director, Experience Design, Salesforce
Cristina Mondini, Director, Product Management, Salesforce
Great design isn’t just about how something looks—it’s about how well it works for the people using it. In this webinar, we’ll share how we used data and customer insights to completely reimagine the Salesforce Help experience on Agentforce.
The results? Quicker answers, fewer support escalations, and a digital support journey that actually helps—thanks to smart design choices based on real user feedback. All while building trust along the way.
You’ll learn:
- How to combine UX and usage data for better outcomes
- Practical design decisions that boosted adoption and efficiency
- Actionable ideas to improve your own customer experience