Close cases quickly by keeping your support agents connected to all the activity, processes, and information they need.
Increase first-contact resolution by automatically routing cases to the best agent or team for the job based on their skill set and availability.
Automatically surface next steps and actions to agents right in their workspace based on what the customers need. Ensure compliance by specifying a sequence of steps that are required to resolve a case, including whom to ask and what to do at each point of the process.
See every customer interaction in a chronological timeline, regardless of channel. Every voicemail, email update, knowledge article, or anything else about a case appears in our flexible news feed.
Get customer activity updates and alerts when action is needed, and ensure you're always responding with the right level of service with entitlements and SLAs.