Initiate a personalized live chat, based on how a visitor is engaging on your site. And with Snap-ins you can even chat with customers within your app. Even better, multilingual support lets you deliver chat help around the globe.
By connecting each live chat with a complete customer profile for context, agents can move quickly using customer chat sneak peek, keyboard shortcuts, and pre-written messages. Plus, routing chats to the right agents is easy.
Get the most out of your team by coaching agents in real time with private messages. You can also monitor their queues, balance workloads, tap into metrics, and utilize instant messaging sessions. That’s the power of Live Agent.
Live chat software is an online tool that allows a customer to communicate with a company via the web. Live chat software allows for an immediate connection to a human. Customers and prospects alike overwhelmingly respond positively to real time interaction. With Service Cloud’s live chat software, you can have representatives standing by to chat 24/7.