Start personalized live chats, in-app or online, with your customers based on how they're using your site. Deliver chat around the globe with multilingual support. And scale your customer support with AI-powered chatbots that help answer routine asks.
By connecting each live chat with a complete customer profile for context, agents can move quickly using customer chat sneak peek, keyboard shortcuts, and prewritten messages. Plus, routing chats to the right agents is easy.
Get the most out of your team by coaching agents in real time with private messages. You can also monitor their queues, balance workloads, tap into metrics, and use instant messaging sessions. That’s the power of Chat.
Live chat software is an online tool that allows a customer to communicate with a company via the web. Live chat software allows for an immediate connection to a human. Customers and prospects alike overwhelmingly respond positively to real time interaction. With Service Cloud’s live chat software, you can have representatives standing by to chat 24/7.