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Get More From Slack with Success Plans
You chose Slack to bring your people, apps, data, and AI agents together in one place. Success Plans help you set it up right, drive adoption across every team, and keep your workspace running at its best. Meet Success Plans for Slack.
What are Success Plans for Slack?
Our three levels of Success Plans offer innovative tools, guidance, and support from a team of experts, helping your people and agents collaborate, automate work, and get answers right where they work. Whether you're looking for self-guided resources or a personalized partnership, there's a plan to help you succeed with Slack.
Proven strategies and the agentic work operating system come together to help your teams work faster every day
Build expertise
Learn how to boost productivity across teams with self-paced and expert-led training on channels, workflows, and Slack AI
Drive adoption
Discover how to automate everyday work, connect your apps, and keep your Slack environment secure and well governed
Resolve issues fast
Get fast Technical Support so your teams stay connected and productive
Standard Success Plan for Slack
Standard sets your company up for success with free, 24/7 resources.
Gain the product knowledge to set up your workspace and deploy agents for your unique business needs with free, on-demand Trailhead learning covering channels, workflows, canvases, and Agentforce in Slack, plus the Trailblazer Community to ask questions and grow your network.
Deploy AI agents and maintain a scalable, well-governed Slack environment at your own pace with Salesforce Help — how-to videos, documentation, knowledge articles, and release notes, all searchable in one place so your team always has the latest guidance readily available.
Get instant answers from our always-on Help Agent and connect with our Technical Support team by email and chat, or lean on the Trailblazer Community for peer and expert help, whenever something in your workspace isn't working the way you expect it to.
Premier Success Plan for Slack
Premier provides personalized programs and expedited support.
Work with an Onboarding Specialist to match your goals to Slack's capabilities and build a personalized Success Path, then boost productivity with 1-to-1 Expert Coaching, instructor-led workshops, and 25% discounts on multi-day courses and certifications.
Get peace of mind with bi-annual Success Reviews, where a Success Guide turns insights from your Customer Success Score into personalized guidance, realigned goals, and clear next steps, paired with Expert Coaching and recommendations to keep your workspace secure and effective.
Get fast, reliable answers from our always-on Help Agent and Technical Support team by email, chat, and phone, with 1-hour target response times for business-impacting issues, plus Developer Support for analyzing, debugging, and troubleshooting complex challenges.
Signature Success Plan for Slack
Signature drives innovation with a proactive partnership and the fastest support.
Partner with your designated Customer Success Manager, your single point of contact and advocate, to build an ongoing Success Path from your personalized Customer Success Score, backed by free instructor-led courses and 35% discounts on certifications.
Work with in-house Salesforce architects on Specialized Architect Reviews covering topics like enterprise grid design, integrations, and security, then get a full picture of your environment's health with an Annual Technical Health Review and clear, actionable recommendations.
Safeguard major rollouts, migrations, and product releases with Key Event Management and 24/7 Proactive Monitoring with custom Smart Alerts. You also get 24/7 Technical Support with 15-minute target response times for critical issues and an emergency hotline for immediate assistance.
Find the right level of guidance and support to reach your Slack goals faster
Learn new skills with free, guided learning on Trailhead.
Slack Learning and Support Resources
Learning
Slack Certifications
Community
Slack Announcements Community Group
Learning
Slack Workshops
Ready to take the next step with Customer Success?
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Success Plans for Slack FAQ
Every Slack customer already has Standard Success Plan access from day one. Look to upgrade to Premier if you are looking for more personalized expert guidance and look to Signature if you are looking for a more proactive partnership.
Not automatically, but it's an easy fix. Success Plans are tailored per product. Contact your Account Executive to learn more and which plan may best suit your needs.
Premier is already included with Business+ and Enterprise+ plans purchased through a Salesforce sales rep — no extra steps needed.
You get the full Success Plans experience with access to a full feature set, built specifically for Slack.
Everything you need is a click away! Visit your My Success Plan page to see your plan, explore resources, and request services like Expert Coaching or workshops — all in one convenient place.
You can find the Success Plans Terms & Conditions listed here.