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Salesforce for Manufacturing
Become an Agentic Enterprise and unlock your value chain
Transform customer operations by unifying customer, product, and asset data across your value chain. Boost efficiency, streamline operations, and drive revenue with data, AI agents, and insights of the #1 Agentic CRM.
See how manufacturing companies build stronger with Salesforce
Your path to becoming an Agentic Enterprise in manufacturing starts here
A unified architecture brings together data, models, workflows, insights and experiences.
System of engagement
Connect your teams, partners, and distributors on Slack
Unite sales and service, both direct and through channels, with AI agents in the flow of work.
System of insight
Tableau for manufacturing intelligence
Protect margins & increase CSAT with actionable insights from sales agreements & asset performance.
System of agency
AI agent for automated manufacturing workflows including sales, service and channel partner assistance
Agents modernize commercial ops, simplify partner engagement, and transform service at scale.
System of work
AI that runs inside your manufacturing workflows, not on top of them
Built for manufacturing sales, channel revenue, and asset service to eliminate operational friction.
System of context
One complete view across your entire value chain without moving your data
Connect customer, product, and asset data from ERP, PLM, IoT, and partners in one governed place.
It starts with the #1 Agentic CRM for manufacturing
Product
Agentforce Manufacturing
Power customer-centric manufacturing operations by unifying sales, service, and channel operations.
Companies drive remarkable results with Salesforce for manufacturing, built on the world's #1 Agentic CRM
21
%
faster case wrap-up
Salesforce helps manufacturers reduce time-to-close services cases.*
60
%
warranty claim automation
Salesforce automates 60% of warranty claims for a global manufacturer*
30
%
ROI achieved
Salesforce helps manufacturers increase ROI with Agentforce Manufacturing.*
* Manufacturing Customer Success Survey and Customer Stories.
Solve manufacturers’ greatest issues with smart solutions
Modernize Commercial Operations
Manage your complete book of business and eliminate silos between sales and operations.
Transform the Service Experience
Enable faster, smarter service from the contact center through field technicians and customers.
Simplify Channel Engagement
Drive greater channel partner visibility, engagement, and performance.
We’re essentially a small startup inside a legacy business. We’re going through a digital transformation to revolutionize how we go to market across the consumer journey, and it’s all powered by our Bodewell ecosystem built on the Headless 360 platform.
Jason WestExecutive Director, Commercial Strategy & Transformation, GE Appliances
Hit the ground running with manufacturing crm tips, tricks, and best practices
Guide
The Manufacturer's Guide to Modernizing Commercial Operations
Guide
The Manufacturer's Guide to Transform the Service Experience
Guide
Simplify Partner Engagement: A Guide for Manufacturers
Guide
Smarter Savings for Manufacturers
Trusted AI for manufacturing
Reimagine an AI-driven value chain with Agentforce for manufacturing. Give your employees and customers the 24/7 support they need to boost team productivity.
Trends in manufacturing report
800+ industry decision makers reveal their strategic priorities and initiatives in the age of AI.
Total Economic Impact™ (TEI) study
Evaluate the potential financial impact of Salesforce for Manufacturing on your organization.
Explore what's next for manufacturing at Dreamforce
Register 3+ and get $999 USD passes for your team.
Ready to take the next step with the world's #1 Agentic CRM for manufacturing?
Start your trial.
Try Agentforce Manufacturing free for 30 days. No credit card, no installations.
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Learn how Salesforce connects the value chain.
Salesforce for Manufacturing FAQ
Customer relationship management (CRM) for the manufacturing industry is a system for managing all of your company’s interactions with current and potential customers, and partners like distributors, and managing critical information such as asset data, order management, and demand forecasting.
A manufacturing CRM can help you get 360-degree visibility into your customers, partner and asset data to help manage your complete book for business, transform your service center and drive near real-time collaboration. It integrates with ERP and supply chain management, and drives efficiency.
First, determine what you want an manufacturing CRM to solve. A manufacturing CRM should include functionality like: customer, product and asset information, partner performance and collaboration management, processes to manage your book of business, embedded analytics, AI and more.
Salesforce for Manufacturing, formerly known as Salesforce for Manufacturing, connects manufacturers' value chains to solve industry challenges with the Agentforce platform and innovative manufacturing solutions built to decrease costs, increase margins, increasing productivity, and driving efficient growth.
Salesforce for Manufacturing offers a complete suite of innovative manufacturing solutions to help manage your complete book of business, reimagine omni-channel service, collaborate with channel partners, and act on intelligent insights with automation.
To start, think about your main challenges. Then get to know our Manufacturing solutions: Modernize their Commercial Operations, Transform their Service Experience, Simplify their Partner Engagement, and Translate Data Into Intelligent Insight and Actions.
Agentforce Manufacturing is the industry-specific innovations (formally known as Manufacturing Cloud) that are focused on delivering purpose-built capabilities for manufacturing companies. These include the Manufacturing Industry-specific data model, applications and application logic, and user experience components as well as agentic AI capabilities — all designed specifically for the needs of the Manufacturing Industry. Salesforce for Manufacturing refers to the entirety of Salesforce for the manufacturing industry. This extensible platform provides access to solutions for field service, supply chain management, partner relationship management, analytics, collaboration, integration, customer engagement, broader agentic AI capabilities, and more.
