Salesforce Communities

Connect customers, partners,
and employees directly
to your business.

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Communities
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Connect customers, partners, and employees directly to your business.

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29% Greater partner win rate

ACCELERATE CHANNEL SALES

Connect directly with resellers, distributors, and partners to increase sales volume. Enable partners to find experts, collaborate on deals, manage funds, and access critical information from any location.

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Accelerate channel sales

 

38% faster resolution time

PROVIDE STELLAR SERVICE

Help customers help each other and themselves with rich self-service communities, enabling your service teams to concentrate on the big issues. Provide high-touch communities for premium customers.

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41% Faster time to market

DRIVE MARKETING ENGAGEMENT

Directly engage your customers with Communities, driving conversion and deepening your brand experience. Observe customer behavior and develop targeted campaigns. Collaborate with agencies and vendors.

See how GE Capital does it ›

Drive Marketing Engagement

 

43% Faster access to information

TRANSFORM THE WORKPLACE

Harness the power of social and mobile to create branded Company Communities that enable employees to find the information, experts, and apps they need.

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See how Virgin America does it ›

Experience the powerful features of the
leading online communities platform.

Communities Features

Explore all 5 features or view as a list ›

Every industry. Any size. See success in action.

Pernod Ricard
Within communities we see our customers transform into ambassadors.
- Alexandre Ricard, Deputy CEO, Pernod Ricard
 

Editions & pricing

Editions & pricing

DELIVER GREAT CUSTOMER SERVICE, EVERYWHERE.
FROM YOUR CALL CENTER TO THE WEB AND SOCIAL MEDIA.

CUSTOMER
COMMUNITIES

Best for service and marketing use cases

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Includes the following features:

Social collaboration for customers and employees

Mobile access

Custom branding

Q & A for self-service

Access to support cases, accounts, and contacts

Knowledge base articles

Idea submission and endorsement

10 custom objects

Salesforce Identity

Powerful capabilities for customer service and engagement

PARTNER
COMMUNITIES

Best for partner and channel management

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Includes Customer Communities features

PLUS

Role-based sharing for controlled data access

Lead and opportunity managment

Delegated administration capabilities

Run and Export Reports

Dashboard viewing

Empower partners with deal collaboration and productivity tools

EMPLOYEE
COMMUNITIES

For mobile and
social intranets

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Includes the following features:

Accounts (read-only)

Contacts (read-only)

Chatter Collaboration

Salesforce Knowledge (read-only)

Cases (create, read, comment only)

10 custom objects

Dashboards

Reports

Answers and Ideas

Workflow

Tasks and Events

Advanced sharing

Transform your workplace and harness the power of social and mobile

Get started with Salesforce Communities today.

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1-800-667-6389

Connect to your customers in a whole new way.

Sales Cloud

Sales Cloud 

Grow your business with the world’s #1 sales app.

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Service Cloud

Service Cloud 

Experience the world’s #1 customer service app.

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Platform

Platform 

Go from ideas to apps faster than ever with the world’s #1 cloud platform.

Learn about the Salesforce1 Platform ›

Spring '14 — The latest Salesforce release is loaded with new features built on the Salesforce1 Platform.

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