Reports and White Papers

2015 Gartner Magic Quadrant for Horizontal Portals

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Forrester Report

The Forrester Wave: Partner Relationship Management (PRM) Platforms, Q3 2016

See why Forrester named Salesforce Partner Community a gorilla in today’s PRM market.

 
Keys to Community Readiness and Growth: How Brands Prepare for Online Community

Keys to Community Readiness and Growth: How Brands Prepare for Online Community

Thinking about launching an online community? This report offers valuable insights into what makes a community successful, and how to sustain that success.

 
Six Ways Customer Communities Provide ROI beyond Lowering Service Costs

Six Ways Customer Communities Provide ROI beyond Lowering Service Costs.

Take an in-depth look at six ways that an online community can increase revenue, profits, and margins.

 

Driving Engagement Through a Customer Community

2015 Gartner Magic Quadrant for Social Software in the Workplace

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