Salesforce Email Abuse Policy

 

With salesforce.com, organizations can communicate quickly and effectively via email with their customers and leads. This feature is intended to facilitate an organization's business processes and should be used responsibly in accordance with salesforce.com's Master Subscription Agreement.

Salesforce.com's Master Subscription Agreement prohibits users from sending unsolicited commercial email, or "spam," in violation of applicable law. Users also are prohibited from using the service to send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortuous material, including material harmful to children or in violation of third-party privacy rights.

In the event that an individual or organization fails to comply with salesforce.com's policies, we reserve the right to terminate that organization's email privileges. At salesforce.com, we take email abuse seriously and are committed to resolving any suspected incidents of email abuse.

Incidents of Email Abuse

If you have received unsolicited email from a salesforce.com user, replying to that user to let them know that you would like to opt out of future emailings should resolve the problem.

If you have continuing difficulties with a salesforce.com user, we can help you resolve the issue and trace the originator of the email. Please send an email to abuse@salesforce.com and include the complete email headers from the unsolicited email you received. See the instructions below to obtain the complete headers from Outlook or Outlook Express. 

Outlook: How to Obtain the Full Email Headers

  1. Open the message in a separate window.
  2. In the View menu, select Options.
  3. In the Message Options dialog, copy the entire contents of the Internet headers section.
  4. Paste the headers into a new email and send to us at abuse@salesforce.com. Do not forward the email you received because the headers will be lost.

Outlook Express: How to Obtain the Full Email Headers

  1. Open the message in a separate window.
  2. In the File menu, select Properties.
  3. Click the Details tab in the dialog.
  4. Click Message Source.
  5. Copy the entire contents of the Message Source dialog.
  6. Paste the headers into a new email and send to us at abuse@salesforce.com. Do not forward the email you received because the headers will be lost.

Email Headers

Using extended email headers, salesforce.com can track the originator of any email sent from within salesforce.com. All emails include the following headers:

Email Header Description
X-SFDC-User: < user ID > ID of the user who sent the email
X-Sender: postmaster@salesforce.com Standard sender of all salesforce.com email
X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp URL of salesforce.com's email abuse policy
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