gartner

Sales Cloud

2016 Gartner Magic Quadrant for Sales Force Automation
Salesforce has been a Leader in the Gartner Magic Quadrant for SFA ten years running.
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Service Cloud

2016 Gartner Magic Quadrant for the CRM Customer Engagement Center
For the eighth consecutive year, Gartner has positioned Salesforce as a Leader in its Magic Quadrant for CRM Customer Engagement Center 2016. Placement was given to Salesforce for its Service Cloud Lightning solution, which provides faster, smarter, personalized, connected service.
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App Cloud

2016 Gartner Magic Quadrant for Mobile Application Development Platforms (MADP)
Salesforce is recognized in the Leaders quadrant based on our ability to execute and our completeness of vision. See what Gartner has to say about our Heroku platform for mobile and our vision for MADP.
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2016 Gartner Magic Quadrant for Enterprise Application Platform as a Service
For the third year in a row, Salesforce is a Leader in Gartner’s evaluation of all enterprise aPaaS vendors.
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Clouds Are Secure: Are You Using Them Securely?
CIOs and CISOs can look at new approaches to cloud control, allowing them to securely, compliantly and reliably leverage the benefits of this increasingly ubiquitous computing mode. See how Salesforce and its Force platform can help.
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Demandware, A Salesforce Company

2016 Gartner Magic Quadrant for Digital Commerce
Demandware was named a Leader in the Magic Quadrant for Digital Commerce, based on its ability to execute and its completeness of vision.
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Demandware
Community Cloud

2015 Gartner Magic Quadrant for Social Software in the Workplace
What are the most important factors to consider when selecting an online community platform? Learn how vendors compare and why Gartner analysts recognize Salesforce as a leader in the 2015 Social Software in the Workplace Magic Quadrant.
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2015 Gartner Magic Quadrant for Horizontal Portals
Salesforce was positioned in the leader quadrant, and is recognized for its cloud strategy, rapid portal assembly, and integration across sales, service, and marketing.
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Financial Services Cloud

Salesforce Financial Services Cloud drives Advisor/Client Connection
Learn the first impressions of Financial Services Cloud from Gartner’s wealth management analyst, Chuck Thomas, and CRM research lead, Tad Travis.
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forrester

Community Cloud

The Forrester Wave™: Partner Relationship Management (PRM) Platforms, Q3 2016
See why Salesforce Community Cloud was recognized as a strong performer by Forrester and named Partner Community a gorilla in today’s PRM market.
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Marketing Cloud

The Forrester Wave™: Email Marketing Service Providers, Q3 2016
Discover how customer-focused teams are using email now - and why Salesforce’s tools were cited among those that lead the pack.
LEARN MORE


App Cloud

The Forrester Wave™:  Low-Code Development Platforms, Q2 2016
See why Salesforce was cited as a leader in Forrester’s Low Code Development Platform report.
LEARN MORE


Service Cloud

The Forrester Wave™: Customer Service Solutions For Midsize Teams, Q4 2015
See how Salesforce is a leader in Customer Service Solutions For Midsize Teams and how it provides strong support of both B2B and B2C business models.
LEARN MORE

idc

App Cloud

IDC White Paper Salesforce1 Platform: Accelerate App Dev with Huge ROI
Get the IDC white paper, sponsored by Salesforce.com, that shows how the Salesforce1 Platform delivers 520% ROI.
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Community Cloud

IDC MarketScape: Worldwide Enterprise Social Networks 2014 Vendor Assessment
IDC reports that the Salesforce platform has become the primary interface to integrate with other major enterprise applications.
LEARN MORE

Pardot

IDC InfoBrief sponsored by Salesforce, Selling to the Information-Driven Business, May 2015
Learn how can marketing and sales work together to influence and improve the customer experience when the prospect is in the driver’s seat.
LEARN MORE

idc

Sales Cloud

Talent Plus: ROI Case Study
See how integrating Sales Cloud better with business operations got Talent Plus 650% ROI in just 2 months.
LEARN MORE

HD Supply: ROI Case Study
HD Supply Facilities Maintenance deployed Sales Cloud to support its growing sales organization and provide managers with greater visibility into its sales pipeline with an 750% ROI.
LEARN MORE

Market Focus Report: The Value of Social and Mobile for CRM
Adding social and mobile access capabilities to CRM increases productivity of sales people by 26.4%.
LEARN MORE

Sales Cloud, Service Cloud

Wind River: Benefit Case Study
Wind River deployed Salesforce Sales and Service Cloud in order to replace an older system with limited functionality and on-premise constrictions.
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Service Cloud

Activision: A social customer service ROI story
Activision integrated Salesforce Social Studio with its Service Cloud.
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The City of Elgin: A public sector ROI story
The city of Elgin, IL, deployed Service Cloud with Knowledge Base, Chatter and Community Cloud to streamline the functioning of 19 departments and a 311 system for non-emergency issues and requests.
LEARN MORE

Flexera Software: A customer service ROI story
Flexera Software deployed Service Cloud to streamline and consolidate their customer service and support process for greater visibility across customer relationships for an an 100% ROI.
LEARN MORE

Marketing Cloud

Room & Board ROI Case Study
Room & Board achieves an ROI over 2875% from its relationship with Salesforce Marketing Cloud.
LEARN MORE

idc

 
Sales Cloud, Service Cloud

Ovum Enterprise Case Study: Delivering Exceptional Service Across the Student Lifecycle
See how Pepperdine University improved the student experience with institution-wide CRM with Salesforce
LEARN MORE

Community Cloud, Service Cloud

Shaping the Next Generation of Customer Service with Communities
See how community interaction can improve the overall brand or business experience by providing a self-service, peer-to-peer resource that empowers customers to take action before it hits public forums.
LEARN MORE

 

gartner

Sales Cloud

2016 Gartner Magic Quadrant for Sales Force Automation
Salesforce has been a Leader in the Gartner Magic Quadrant for SFA ten years running.
LEARN MORE

MQ-SFA
Service Cloud

2016 Gartner Magic Quadrant for the CRM Customer Engagement Center
For the eighth consecutive year, Gartner has positioned Salesforce as a Leader in its Magic Quadrant for CRM Customer Engagement Center 2016. Placement was given to Salesforce for its Service Cloud Lightning solution, which provides faster, smarter, personalized, connected service.
LEARN MORE

MQ-CRM
App Cloud

2016 Gartner Magic Quadrant for Mobile Application Development Platforms (MADP)
Salesforce is recognized in the Leaders quadrant based on our ability to execute and our completeness of vision. See what Gartner has to say about our Heroku platform for mobile and our vision for MADP.
LEARN MORE

MQ-MADP

2016 Gartner Magic Quadrant for Enterprise Application Platform as a Service
For the third year in a row, Salesforce is a Leader in Gartner’s evaluation of all enterprise aPaaS vendors.
LEARN MORE

MQ-aPaaS

Clouds Are Secure: Are You Using Them Securely?
CIOs and CISOs can look at new approaches to cloud control, allowing them to securely, compliantly and reliably leverage the benefits of this increasingly ubiquitous computing mode. See how Salesforce and its Force platform can help.
LEARN MORE

Demandware, A Salesforce Company

2016 Gartner Magic Quadrant for Digital Commerce
Demandware was named a Leader in the Magic Quadrant for Digital Commerce, based on its ability to execute and its completeness of vision.
LEARN MORE

Demandware
Community Cloud

2015 Gartner Magic Quadrant for Social Software in the Workplace
What are the most important factors to consider when selecting an online community platform? Learn how vendors compare and why Gartner analysts recognize Salesforce as a leader in the 2015 Social Software in the Workplace Magic Quadrant.
LEARN MORE

MQ-Social-Software

2015 Gartner Magic Quadrant for Horizontal Portals
Salesforce was positioned in the leader quadrant, and is recognized for its cloud strategy, rapid portal assembly, and integration across sales, service, and marketing.
LEARN MORE

MQ-Horizontal-Portals
Financial Services Cloud

Salesforce Financial Services Cloud drives Advisor/Client Connection
Learn the first impressions of Financial Services Cloud from Gartner’s wealth management analyst, Chuck Thomas, and CRM research lead, Tad Travis.
LEARN MORE

forrester

Community Cloud

The Forrester Wave™: Partner Relationship Management (PRM) Platforms, Q3 2016
See why Salesforce Community Cloud was recognized as a strong performer by Forrester and named Partner Community a gorilla in today’s PRM market.
LEARN MORE

Forrester PRM
Marketing Cloud

The Forrester Wave™: Email Marketing Service Providers, Q3 2016
Discover how customer-focused teams are using email now - and why Salesforce’s tools were cited among those that lead the pack.
LEARN MORE

Email Marketing Service Providers
App Cloud

The Forrester Wave™:  Low-Code Development Platforms, Q2 2016
See why Salesforce was cited as a leader in Forrester’s Low Code Development Platform report.
LEARN MORE

Service Cloud

The Forrester Wave™: Customer Service Solutions For Midsize Teams, Q4 2015
See how Salesforce is a leader in Customer Service Solutions For Midsize Teams and how it provides strong support of both B2B and B2C business models.
LEARN MORE

idc

App Cloud

IDC White Paper: The ROI of Building Apps on Salesforce
Get the IDC white paper, sponsored by Salesforce, that shows how App Cloud delivers 478% ROI.
LEARN MORE

Analytics Cloud

IDC Report: Houghton Mifflin Harcourt Relies on Salesforce Wave Analytics to Enable Its Sales and Marketing Teams
See how HMH is using Wave Analytics to earn a five-year ROI of more than 200% and will break even on its investment in less than one year.
LEARN MORE

Community Cloud

IDC MarketScape: Worldwide Enterprise Social Networks 2014 Vendor Assessment
IDC reports that the Salesforce platform has become the primary interface to integrate with other major enterprise applications.
LEARN MORE

Pardot

IDC InfoBrief sponsored by Salesforce, Selling to the Information-Driven Business, May 2015
Learn how can marketing and sales work together to influence and improve the customer experience when the prospect is in the driver’s seat.
LEARN MORE

nucleus research

Analytics Cloud

Cloud Multiplies Analytics ROI by 2.3 Report
Read this report and learn why ROI on analytics solutions deployed to the cloud is higher than solutions deployed on-premise.
LEARN MORE

Sales Cloud

Talent Plus: ROI Case Study
See how integrating Sales Cloud better with business operations got Talent Plus 650% ROI in just 2 months.
LEARN MORE

HD Supply: ROI Case Study
HD Supply Facilities Maintenance deployed Sales Cloud to support its growing sales organization and provide managers with greater visibility into its sales pipeline with an 750% ROI.
LEARN MORE

Market Focus Report: The Value of Social and Mobile for CRM
Adding social and mobile access capabilities to CRM increases productivity of sales people by 26.4%.
LEARN MORE

Sales Cloud, Service Cloud

Wind River: Benefit Case Study
Wind River deployed Salesforce Sales and Service Cloud in order to replace an older system with limited functionality and on-premise constrictions.
LEARN MORE

Service Cloud

Activision: A social customer service ROI story
Activision integrated Salesforce Social Studio with its Service Cloud.
LEARN MORE

The City of Elgin: A public sector ROI story
The city of Elgin, IL, deployed Service Cloud with Knowledge Base, Chatter and Community Cloud to streamline the functioning of 19 departments and a 311 system for non-emergency issues and requests.
LEARN MORE

Flexera Software: A customer service ROI story
Flexera Software deployed Service Cloud to streamline and consolidate their customer service and support process for greater visibility across customer relationships for an an 100% ROI.
LEARN MORE

Marketing Cloud

Room & Board ROI Case Study
Room & Board achieves an ROI over 2875% from its relationship with Salesforce Marketing Cloud.
LEARN MORE

nucleus research

Sales Cloud, Service Cloud

Ovum Enterprise Case Study: Delivering Exceptional Service Across the Student Lifecycle
See how Pepperdine University improved the student experience with institution-wide CRM with Salesforce
LEARN MORE

Community Cloud, Service Cloud

Shaping the Next Generation of Customer Service with Communities
See how community interaction can improve the overall brand or business experience by providing a self-service, peer-to-peer resource that empowers customers to take action before it hits public forums.
LEARN MORE

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