A free CRM with turnkey AI that knows your customers — so every tool works together, every interaction builds on the last, and your hardest-won relationships only get stronger.
Out of the box and ready to go. Simple onboarding gets you organizing customers and automating from day one — so you can focus on the work that actually matters.
With built-in AI, your customer details and history are always surfaced — so you know your next step, without digging for the context.
All your customer data, history, and interactions, connected — so you show up to every conversation with the full picture.
With enterprise-grade security and privacy built in, your customers' trust never have to be the trade-off.
Move deals forward automatically with lead routing, triggered follow-ups, and activity capture — so you're focused on closing, not managing.
With a complete view of your pipeline health, deal stages, and performance, you always know where to spend your time — and where to push harder.
With assistive AI, get instant customer context and surface the right next step — no digging required.
With a clear picture of every open case, customizable stages, and a connected service console, your team knows what needs attention and when.
Get customers answers faster, and leave them feeling taken care of — with email-to-case, automated workflows, and AI built on decades of Salesforce service expertise.
With a clear view of case volume, feedback, and team performance, you always know where to focus and how to raise the bar.
Create and send emails using simple send lists and ready-made templates, so you can connect with customers quickly and clearly.
Keep in touch with straightforward email tools that make it easy to share updates and stay present with your audience.
With CRM data right in Slack, your team has the context they need without leaving the conversation.
Connect instantly with your team via audio, video, or screenshare — so you can align quickly and keep things moving.
With conversations, customer data, and context connected, nothing gets lost between your CRM and where your team chooses to work.
Every Salesforce Suite is built to help lean teams execute on their ambition — with the right level of automation, customization, and support for where you are today.
The free CRM for getting started. Organize leads and customers at no cost, and see what Salesforce can do for your business.
The CRM with turnkey AI that already knows your business. Automate sales, marketing, and service and deliver a great customer experience without the overhead.
The CRM for when your ambitions get more complex — with advanced automation, deeper customization, and the integrations to match.
When businesses need more users, more automation, and more insights, Starter Suite is the seamless upgrade that maintains ease of use while bringing the power of enhanced Marketing Cloud segmentation, Pay Now links, a Commerce Storefront, and more.
Check out these resources designed to help you get started with Salesforce. We always have new, exciting ways for you to learn and find support as you grow.
Start fast with built-in AI and everything you need to get going — at no cost.
Not sure where to start? We'll help you figure it out.
See exactly what you're getting before you commit.
Salesforce’s Free Suite is a no-cost CRM for up to two users that replaces scattered spreadsheets with one organized system. It gives you turnkey sales, marketing and service tools that set up in minutes, plus built-in AI to draft emails and summarize records. Ultimately, it gives you everything you need to deliver an experience that matches your ambition—regardless of your headcount.
Free Suite provides everything you need to run sales, service, and marketing in one place. It includes built-in AI to help you automate quality interactions you’d actually be proud of, keeping you in full control.
Core Sales & Service: Manage accounts, leads, opportunities, and support cases. Stay organized with task feeds, knowledge management, and customizable reports or dashboards.
Marketing Tools: Build custom landing pages for lead capture and send up to 100 emails per month using simple, out-of-the-box templates.
Embedded AI: Click to instantly summarize customer details or draft contextual emails. You'll spend less time chasing info and more time saying the right thing.
Check out our comparison chart to see how Free Suite stacks up, or watch our free CRM demo video to see it in action.
Not at all. Free Suite is completely turnkey, meaning you can start using it in minutes without needing an IT team or specialists to set it up. The AI operates natively right out of the box, so you can log in on day one and immediately start summarizing records or drafting emails.
Getting started takes just minutes. Simply sign up to begin using your CRM immediately. To master the platform on day one, take advantage of these built-in resources:
- Guided Checklist: Follow step-by-step guidance to set up your CRM in minutes.
- Interactive Demos: Click through to see Free Suite's tools in action before diving into your own data.
- Live Workshops: Learn best practices directly from our experts in guided, interactive sessions.
Check out our complete list of Free Suite FAQs, or explore these free resources designed to get you up and running in minutes:
- Guided Checklist: A simple, step-by-step guide to setting up your new CRM.
- Interactive Demos: Watch quick tutorials to see Free Suite and its AI features in action.
- Live Workshops: Learn directly from the experts in our guided, interactive sessions.
Need help right away? Free users can receive real-time 24/7 support via the Agentforce chat bot on help.salesforce.com.
Every tier is built to scale seamlessly with your business as your needs become more advanced.
- Free Suite ($0): Your turnkey starting point. It gives up to two users the essential tools and AI needed to deliver an experience that matches your ambition.
- Starter Suite ($25/user/month): Adds advanced automation, lead routing, and e-commerce tools to help you scale.
- Pro Suite ($100/user/month): Designed for complex growth, offering sales forecasting and deeper customization.
Learn more about Salesforce CRM Suites.
Teams move to Starter Suite when their ambition exceeds the two-user limit or they need a complete system to reach customers. While Free Suite handles the basics, Starter delivers a turnkey platform for sales, service, marketing, and commerce.
You gain the ability to manage a storefront, run multi-email campaigns, and send payment links to close deals faster. Plus, an out-of-the-box AI assistant tackles daily admin and summarizes video meetings, so your lean team can focus on capturing revenue while AI drafts the follow-ups.
Ready for more firepower? Read our one-page guide to see the exact value of upgrading to Starter Suite.
